Hampton Inn & Suites San Diego-Poway

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terrible

Our room had a musty odor if the fan wasn’t not consistently running…

Chose the Hampton Inn Poway as an extra night on my birthday trip knowing that this isn't a fancy resort by any means but Hampton Inn always comes with great stays and calm environments. The stay started out ok with the gentleman at the front being very helpful and even offering an "upgrade". We got to the room to notice a musty smell from the AC being off. We were given a room with one bed instead of two and a pull out couch (no problem). When turning on the AC, the AC the entire stay could not be controlled by the wall unit but by the ac unit itself. It smelled, didn't cool and made loud noises that seemed to get worse the longer it was on. The pull out couch was stained immensely with black dirt. The bathroom has no ventilation and the sinks were in the middle of the room. Water did not get warm for over 5 minutes. To make everything feel worse, at 6:00am the fire alarms abruptly woke us awake as they went off non-stop for over 3 minutes. We got up in a fury and headed out to the stairs to be led outside and have to walk around the property as they went off as we were going down the stairs. When I went to the front desk, I was greated by a non-friendly woman who laughed at me when I asked why they went off and said that it was someone using the toaster at breakfast incorrectly. She then said well "at least you are awake"... offering no apologies. When expressing everything, I got nothing in return saying "that is too bad'.

Breakfast was very good. Great variety?

Wonderful in every aspect including location!!

When my room was cleaned they failed to stock it with towels. I didn’t realize until midnight. The breakfast was so so. There was not a huge selection and because of that there was often lots of waiting.

The room and surrounding areas were clean. The staff was helpful and friendly. The breakfast had plenty to choose from. The parking was ample but there is a fee. They are pet friendly. Will stay here again in the future for sure.

Breakfast was excellent, the later check out was wonderful. My family and I enjoyed our stay and had fun!

Room was not clean

Breakfast was nicer than expected! And the front office staff was lovely! Will definitely be back!