Residence Inn by Marriott Philadelphia Conshohocken

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Very friendly staff. Great parking, easy to get in and out. Pretty clean.

Unless you like hearing the train that passes the property at night and early am stay away! Highly disappointed that I travelled a long day to check in at night just to hear a passing train multiple times during my one day stay. Now I see why the room came with earplugs l!

I have to say that when I arrived, Roy, the gentlemen at the counter at check in, went above and beyond to make my check in process a wonderful experience. I had previously called the hotel when making the reservation to specifically ask about using the pool and the lady on the phone indicated that the pool was only available from 6 AM to 10 PM or something like that and I said but that check out was 12 pm. I was upset that if I arrived late at night to check in, I would only be able to use the pool in the morning before having to check out. Upon arrival, Roy offered me a complimentary bottle of water and chips, asked if I was a rewards member at Marriott and I am, entered my information and then asked if I would like a complementary 4 pm late check out. I really appreciate people like Roy and I hope he is recognized for his strong level of customer service and appreciation. Thanks!

The check in started with down systems .. no keys could be issued.. the hallways & lobby was hot! No air… The general manager was NASTY & RUDE when asked about the no key situation.. There guests smoking WEED in their room close to our room.. we smelled it down the hall and inside the room! Went to the lobby and they gave us a new room.. a downgrade from a King room to a Queen room.. Floors were sticky and dirty.. NO NEW TOWELS were issued in our 4 day stay! Called CORPORATE on this hotel and filed a complaint! The general manager called apologizing for the inconvenience and offered us a “BIG DISCOUNT “ on our next stay there… my answer to that is NO THANKS! I was very disappointed in this hotel because we always stay at the RESIDENCE INN BY MARRIOTT and it’s always great stay.. But when we stay in PHILADELPHIA again it will be at a MARRIOTT hotel ONLY! THIS HOTEL WAS A BIG BUST!!

The staff was very friendly & helpful. The room was clean & the breakfast was good. The property has a little bit of wear but it's still very nice & well maintained!

The staff was pleasant and professional. The room was clean. The property could use some serious updating/maintence, but my stay was enjoyable.

The one problem I encountered was concerning the key card. I have not received a key to my room, due to some technical issues.

Clean and neat. Nice staff, good breakfast options. The water in the hot tub was quite gross but otherwise loved this location. Even with it being next to a SEPTA track it was quite peaceful. Sound machine and ear plugs on the night stand were a great touch. We would definitely stay here and other residence inn locations again.

Broken table, peeling leather from chair.

The room felt damp, and there was a wet spot on the floor. Felt pretty rundown.