Sandman Hotel Edmonton West

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The pictures for the suite we booked did not match the room we were assigned. We were offered an upgrade on our last night of our four night stay. We declined. The hot tub was not working, it was down for maintenance but it looked like it had been that way for a few months. The rooms were clean the hotel is located close to the attractions we were interested in. The night clerk was very helpful.

Amazing stay

Clean rooms, amazing staff, great place to stay

Always stay in the tower. Love it there especially because of the belconies

Will be great if the hotel provides breakfast with the service

All around nice stay.

Hot tub down, bathroom sink did not drain well at all and toilet once flushed did not refill as the plunger was stuck. Will not stay here again. Not worth the money.

I think a bit more effort could be put into the cleaning. A upgrade in furniture would also be a good thing, and the removal of the carpets.

My biggest complaint here was the pillows. They are extremely thick, to the point I couldn't use them. I had to fold up the extra blanket in the closet and use that. They also said they didnt have any different ones, however they were apologetic. Hotel layout is a bit confusing, but fine once you get used to it. Pool is awkward. Our room didn't look out over it, it actually looked directly at the balcony of someone else's room who looked over it, which is a strange choice. The pool also doesn't seem to have much to entertain kids but maybe that's normal. I don't think I'd stay here again, but it's this particular sandman, not the chain itself. I've stayed at others with no issues, but this one wasn't for us.

Location and dining