Hotel Indigo San Antonio Riverwalk, an IHG Hotel (Hotel Indigo San Antonio Riverwalk by IHG)

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Super clean hotel. Very friendly and helpful staff. I would definitely stay here again. The only negative was that their pool was closed due to some issue...and I can't fault them for that as maintenance/upkeep/repair issues can happen any time, any place.

Staff was very friendly. Thank you Adrianna front desk. Coffee and food was great. Great service at restaurant. Only down side was pool out of service. Other than that excellent. Will definitely come back.

Very friendly staff and front desk. A great location to the Tobin and on the quiet side of the Riverwalk. Our room was clean but the hallways and public areas are a little dated. We would stay here again.

Valet takes 30 minutes, room wasn’t ready at 4pm, AC wasn’t working in room, pool was closed

good

I was extremely disappointed with my stay. I paid over $700 for just two nights, and the experience was nowhere near worth the price. The hotel looks much nicer in the online photos than it does in person. The rooms were outdated, and the beds were some of the most uncomfortable I’ve ever slept on. The staff was, for the most part, rude, disrespectful, and unhelpful. I requested extra towels and bedding during my stay, but they never arrived. Instead of being accommodating, most employees came across as snarky and acted like helping guests was an inconvenience. The pool wasn’t even working, which was one of the reasons we chose this hotel. On top of that, valet parking cost $100 for just two nights, which felt excessive. The only positive part of our experience was the valet attendant. He was friendly, courteous, and the only employee who made us feel welcome. To make matters worse, when I called I wasn’t given accurate information about the property or its amenities. Had I known the true condition of the hotel, that the pool was unavailable, and what the overall experience would be like, I WOULD HAVE DEFINITELY STAYED SOMEWHERE ELSE !! For a hotel charging over $700 for a two-night stay, I expected clean, comfortable accommodations, courteous staff, and the amenities that were advertised. Unfortunately, this hotel failed to deliver on all of those expectations. I would not stay here again, and I would not recommend it to anyone.

No hot water, far at the end of Riverwalk and pool not in service.

Ashley at the front desk.

I chose this hotel because of a visit from about 16 years ago. While the property was clean, I had to keep requesting towels and toiletries from housekeeping which should be replenished daily. They removed all microwaves from individual rooms and placed one in the hall for each floor which is an inconvenience. The quality of the hotel has diminished from previous years. The staff wasn’t bad, most were friendly. And expensive parking cost with limited parking spaces. I was disappointed, was excited reminiscent of my last stay. I could’ve booked a motel 6 and got better housekeeping, a microwave and free parking for a cheaper price. I stepped up my booking for a fancier experience that wasn’t fancy.

Parking is very expensive