Circus Circus Hotel Casino Reno at THE ROW (Circus Circus Reno – A Caesars Rewards Destination)

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I forget which tower we stayed in but one of them has just been redone and it’s really nice, the rooms are clean brand new linens, towels, etc. the hotel is fabulous for a Circus Circus. We will be staying there again.

When we arrived at the hotel we were told to walk to the Sky Tower, "It's up the escalator, and just keep going." We had four pieces of luggage and had no idea they meant, you are walking up and down stairs, hauling luggage up and down escalators and stairs, and walking around 4 tenths of a mile to get to our room. I know there were many seniors in our conference, I can't imagine how they dealt with that. When we got to our room, it was worn - which is to be expected. Tape residue on the ceiling, scuffed walls, but it seemed clean, Until we got to the bathroom. Which was NOT clean. Someone had used the toilet - and not flushed. It was crusted on the toilet, seat, and the floor was filthy. We hauled our luggage back to the lobby, to discover another person asking for a new room as well. They were unhelpful, telling us there wasn't another room. But did have someone go up and clean it in about 15 minutes, The damage was done. We had to haul our luggage all the way back to our room. They offered no help, no water, no nothing. Throughout our stay, they never asked again if we wanted another room. There was no follow up service. Also during our stay, the main escalator was broken several times, among others, making moving between the hotel and lobby difficult every day for five days. I would never stay at this hotel again. It desperately needs updated. It is a Caesar's Hotel, which I typically trust when booking, But this was a disappointment overall.

They need to get rid of the early check in fee. I was there 1.5 hours early and charged me $20 plus tax even though my room was ready. I know it's only $20 but it's the principal. Because of that, I ate locally, drank at a smaller bar/casino and did my gambling at the same small casino. Overall I spent almost $3K for my 6 days I was there. I didn't spend one dime at any of there bars, restaurants, or stores. Stop with the nickel and diming for every small thing.

We would stay again.

Property is very rundown and dirty. Staff was very nice and helpful but halls and casino very dirty

Clean rooms great price will come back again

My wife found a bed bug in our bed after she was bit by it. To get to the sky tower elevators you have to walk up a set of stairs from the garage elevator (and my wife has bad knees). After check in you have to go up an escalator then up a set of stairs, down a set of stairs then up another set of stairs to get to the elevators. There were pot holes through out the parking lot.

Yes

We had a great time

Super cheap room, free parking.