The resort itself was in a wonderful place and allowed us to have quick access to the beach and the free rentals from Beach Candy was such a perk. Like any resort the lobby is gorgeous and welcoming, it starts getting ugly when you enter the rooms. We arrived on a Friday night and was assisted by Samantha at the front desk. My first impression of my hotel stay and my first time in Waikiki was completely ruined by her. She was not welcoming, she provided me ZERO information on the resort, to mention she didn’t let me know where the pool was located, if I had a vehicle, where we could obtain beach towels. I had to ask her things which luckily I had already researched. I was in an ocean view double bedroom. The view was ok, the bathroom is a 0 star, completely outdated and moldy. Housekeeping everyday was awesome, they made the bed and changed towels only. Did not scrub toilets or tub, I had to call for additional towels every night. The pool area was nice, more of a night life ambient. The pool was not lit at night and every person that went up from the dining area to the pool area tripped on the steps, be careful. Not so kid friendly. Requested late checkout which was approved for additional $ and they stored our bags for additional time at bell desk. Breakfast was good, which we received as complimentary, not very good options for kids. The coffee maker in room did not work, it made espresso shots only. ABC store 1st floor with access to the hotel was amazing!
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