FOUND Hotels, Chicago, Series by Marriott

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Rooms are small, but overall nice. Biggest problem was arriving, having a room assigned, then going up to the room to find maintenance inside doing preventative work. Went back down, got a new room, new room’s bathroom sink drain didn’t work. So went back down again to get it resolved. They offered to have maintenance come and fix it right then. Unsure if this was a quick fix or not, we asked for another room. They were able to put us in the original room in a couple of hours so we left our bags, went to eat and when we came back the room was ready and our bags already in there. Staff were very friendly and accommodating, rooms need to be checked out and overhauled where needed before they have a big problem on their hands. Gym access for free down the street was a really great perk. Coffee in lobby was decent, better than regular hotel lobby coffee!

No comment

Great hotel and staff was amazing! Noise on a Saturday night on the second story at street level almost was unbearable(outdoor noise being people and loud cars)

Great staff really good location, room was very small

Great staff and service. Only critics is the rooms are exceptional small the price being charged.

The rooms looked bigger on the pictures on the website. Me and my wife room was definitely too small. Not enough room to move around or unpack. The bed and pillows were comfortable. The room was clean. Wifi service was terrible. No microwave, refrigerator or iron in the room. The location was great.

First and foremost the staff was absolutely SPECTACULAR. So friendly and knowledgable and accommodating. The property itself is perfectly fine, just a bit lack luster for the price. I booked a "Superior Queen" room and was given a tiny room with a full size bed. The AC was very cold! Great location! And, once again, amazing staff!

Skip this hotel. Their deadlocks do not work on ANY hotel doors and the staff is aware and still checking people in. They apologized and told me to use the latch. So unsafe. I got a full refund and booked elsewhere.

Location, Location, Location. Clean, Clean, Clean Room= small, small, small

We had booked three nights at the hotel. However, they neglected to clean the room daily or provide us with fresh towels. When we requested a change of clean towels, they promised to bring them but never did.