Tunnel Mountain Resort

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Staff

Friendly staff, kids loved the pool. Great location

The staff were friendly and welcoming from beginning to end, which made us feel very comfortable throughout our stay. The views from the balcony were absolutely stunning, and the location was peaceful since it was a little away from downtown. At the same time, it was still convenient because there was a bus available nearby. Since we were traveling with children, being able to cook our own meals was very helpful, and we also appreciated that dishwasher detergent was provided.

Tommy was cleanish had to sweep the bathroom myself pool was freezing cold but good stay lots of space for the kids to play and a playground outside close to Banff town so easy access

We had a fantastic stay. The kids loved the pool and it was amazing to back onto the greenspace where we saw elk and deer! The rooms were clean, quiet and had everything we needed.

Staff were amazing, super friendly and attentive. We had an ant infestation on our front deck, called and a they came right away to address. Our toaster was broken, called the front desk, they had a new toaster (right out of the box) delivered immediately. Tunnel Mountain Resort is clean and affordable. We had stayed here approximately 17 years ago, the resort is showing its age, but many upgrades have been happening. The bathroom is newly renovated and there is a new tile backsplash in the kitchen area. The beds are comfortable. But, we did notice that the loft beds were on the short side. My son is 6’2 and he had to sleep sideways to fit. So definitely not made for taller folks. We were pleasantly upgraded to a cabin with a view apron arrival. Pool is on the small side, so we did not use it, but good for families with small children. Loved the complimentary transit passes. They came in handy when going to the township. If you are lookiing at doing making your own meals in, kitchen well appointed. Overall, a good experience.

We would definitely stay again. Very helpful staff and more like a home than a hotel. Thanks Tunnell Mountain resort!

The kitchen items were a bit tired from prior use. The carpet pattern was very dated which illustrates the need for a few updates. Bathrooms were fine other than very loud fans. It was too warm at night for my tastes and the fans are not the same as AC. The loft added a nice extra amount of room and when friends came over we could visit in the sitting area on the main level. The washer and dryer are paid for at the front desk and then you go back to the other building and push start on the machine. There are only two washers and two dryers, first come first served. Their are only bus stop is right out front and a complimentary ticket is provided by the Lodge, which was very helpful. We also walked the hill from town, and took the stairway path with 146 steps connecting it to Antelope Street just off Banff Avenue. We also walked to friends motor home at the nearby Tunnel Mt Trailer Court, a short walk on a gravel path.

The room was ok. Not the cleanest had an odor to it and very dusty. Both doors didn't work properly and fridge was damaged. Staff was good very quick and friendly. For the price I would have expected better for the room quality.

Nice place to stay