Have stated previously and had mostly good experience, this stay was awful, beginning with check in.
We arrived well after 4, waited in a very long line for an additional 30 minutes, check in staff was rude and dismissive loudly stating that the hotel was overbooked with weddings and guests.
The weddings took over the entire bar, communal spaces, carts and elevators for hours. When we finally got to our room where we were able to order a drink, we waited about an hour PAST the estimated delivery time before calling and being told that we surely had to know they were busy and that our order had been forgotten. We were then delivered two very warm, poorly made and expensive drinks.
Beautiful hotel, great location, truly disappointing.
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