De La Pace, Sure Hotel Collection by Best Western

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Excellent staff

Location is far from SM Novella station. I think it’ll help if hotel can help on how to use tram from the station to the hotel.

The room and bathroom were spotless and BEAUTIFUL!! The breakfast was delicious and had a wide variety of choices. The staff was very pleasant and helpful.

Conveniently located for exploring the city.

Clean, Excellent customer service and breakfast

If staying in Florence, you HAVE TO stay here! So convenient to the sites, yet just off the beaten path so it’s quiet. The T2 tram stop is right out front of the hotel. Takes you to SMN train station in 5 minutes for your day trips and takes 20 min to get directly to the airport. The staff is amazingly friendly and helpful. Dimitri was so kind and helpful during our entire stay. He’s a gem! Breakfast in the lobby starts the day out just right. Lastly, if you’re lucky, Maggie the golden retriever might be laying in the lobby. So sweet and gentle. Gives the place a homey feel. Can’t say enough great things about this hotel!

Nice hotel, front desk was amazing & helpful .

Great with 5th floor room with a balcony! The breakfast room was very warm, unpleasant. With Limited choice. Good location.

Nice property. Neat and clean great staff

I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. Upon arrival, I was greeted by two dogs at the entrance, which gave a poor first impression. The lobby and entrance area were noticeably dirty and unkempt. The condition of my room was equally disappointing. It was very outdated, with worn-out furniture and decor that seemed decades old. The cleanliness of the room was questionable, adding to my discomfort. Additionally, the shower door would only close halfway, causing water to spill out onto the bathroom floor, which was both inconvenient and hazardous. Overall, I was very dissatisfied with my stay, especially considering the price we paid. I would not recommend this hotel to others unless significant improvements are made.