AC Hotels by Marriott Chicago Downtown

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Great location, friendly and helpful staff, very clean - highlight of my Chicago trip. The ice machine on the 8th floor didn’t produce much ice, however the staff at the lounge happily filled my water bottle with ice!

The room was very comfortable and the bedding/linens were better than I expected. The breakfast was decent...not great, but definitely not bad. The highlight was the front desk staff. They went out of their way to fix a minor problem I encountered, and their solution was in the 'above and beyond' category.

It was just average to me

Pool wad closed 2 nights of our stay, but staff graciously comped us with breakfast and parking accommodations. Nicolas at the front desk was polite and courteous and quickly resolved the issue!

Fully prepaid for a room with two beds (3 travelers) but was told at check-in that none were available and the hotel had no roll-away beds. I had to try to sleep in an upright chair and got zero sleep for the night. Was told at check-in that the manager would do something to compensate us for the hotel’s mistake but nothing has been done. Want a full refund at this point.

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We had a great time. They contacted every day to see if we needed anything and took care of everything we asked for. I would gladly stay there again.

The room was spacious and set up very nicely! The brunch breakfast was excellent for the price.

The front desk staff was wonderful, some of the best I’ve seen. Every request, and I had a few this trip, was met with a yes and a smile. The location is amazing with so much to do within walking distance. The room was spacious and clean. Overall a fantastic stay!

Old carpets in hotel, creating a pest oder . Hallways. We were placed on the 8th floor but did visit other floors to see if it was just floor 8 but it was in fact through out the entire hotel area where guest resides. Cleaning staff were perfect and helpful, breakfast was great, a step above continental. Checking in was annoying because we arrived at 2:45pm and was told we needed to wait my room was not ready yet, and then we turned at 355 our room was still not ready, but we noticed by 409 more guests was coming in with more than four people, which our group was for and was getting rooms. So I went up to the desk and had to fuss about just wanting a refund. Since there was no rooms available for The Four of Us, but other people were checking in in front of us. Then, we got our own.