We were disappointed with this hotel from the start. When we got to our room, I discovered all of the towel racks were in very close proximity to the toilet. In fact, the “clean” hand towels and wash cloths were placed directly beside the toilet on both sides of the toilet paper dispenser. I found a cleaning cart in the hallway and grabbed new towels for us to use because there was no way I could wipe my clean hands and face on towels that were less than six inches from the toilet seat. To make matters worse, there was a stiff dirty washcloth draped over the shower rod. I tried to give the cleaner the benefit of the doubt (that they actually cleaned the shower but missed the washcloth because it blended in with the shower curtain). However, when I got in the shower, there were also two hairs stuck to the wall.
The lady at the front desk that I spoke to about the situation was very kind and apologetic, and she got approval to comp our parking for the two days we were there to help make amends. She also gave us a $100 credit toward an excursion booked through their activities desk, but I think we were actually already supposed to get that at check-in and the other lady who checked us in forgot to give it to us. However, it didn’t matter because it was unusable. It took over thirty minutes for the activities desk lady to acknowledge us. Then she tried to convince us that over $500 per person for snorkeling was “what everyone in the area charged”. We paid $90 through Boss Frog.
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