Fairfield Inn & Suites by Marriott San Francisco Airport

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I have stayed at this hotel by choice for a number of years when near SFO. I was very happy on this stay to see the improvements that have been made to the property. It was always kept clean, but was also really showing it's age. The recent updates really brighten the rooms and even the reception area. Bravo! Unfortunately my check-in experience will give me pause on whether i stay here again. The young (seemingly new) reception staff that welcomed me was perfectly pleasant and helpful. When i asked, as i always do, whether i could add my Bonvoy number to this third party reservation an older staffer informed the younger staffer that guests can't "double dip" in two loyalty programs because that's cheating the system. What remained unsaid is that i have lifetime Bonvoy status. I get no program benefit by adding my Bonvoy number other than allowing Marriott and myself to better track my travel experience (if you travel extensively you know that this is valuable information to track). Other Marriott hotels always gladly add my Bonvoy number to third party bookings. They also don't go out of their way to insult me at check in. I normally don't comment on one-off incidents like this because it's always possible that the offending party was simply misunderstood. This instance was pretty hard to misunderstand though. I think if we spend years worth of nights being loyal to a brand we deserve at bare minimum not to be insulted by that very same brand.

Clean room and staff was very friendly and helpful.

Great location close to train/BART. Very helpful front desk staff.

Didn’t use the pool or hot tub.

Staff is friendly and excellent. Place is being renovated. Fire alarms going off, extra walking distance reaching parking lot and amenities not available. Understandably they will look better and be better soon. But for now, I wouldn’t want to stay again until renovations are completed.

The staff was friendly and attentive.

Love Everytime I come

The whole experienced was very good. Thanks

This property has small suites in very good condition. Very convenient to SFO. Pleasant and competent staff.

Love them the staff is awesome😊 good breakfast overall good customer service and willing to explain any concerns or questions without the attitude which I love..... It's my stay every time I'm in town