Sonesta Simply Suites PHI Willow Grove (Executive Residency by Best Western Philadelphia-Willow Grove)

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Tfg

Stay away, do not book Expedia should not have this hotel on their site. Horrible Hotel the smell that hits you when you walk in is absolutely horrible. They’re trying to mask it with a humidifier. The rooms are disgusting. No room parking for wheelchair accessible.

Plenty of parking,room was clean

Overall stay was ok

Then hotel has mice in the rooms I took several pictures, along with all the mouse traps inside the rooms. Outside the property smells like piss, very nasty. I'm gonna definitely post this on every site this place was f ing terrible! The people living there are also nasty! Best Western needs to make this up to me.

I rarely leave negative reviews, but this experience was unacceptable and one of the worst hotel stays I’ve had. The room was not properly cleaned when I arrived. Several surfaces were sticky to the touch, which immediately made me question the overall cleanliness of the room. The hallways had a persistent foul odor throughout my stay, and at one point there were even pet feces left in the common areas. On different days, the entire floor smelled strongly of marijuana and other unpleasant odors, making it impossible to feel comfortable. What made the experience even worse was the complete lack of response from the staff. I reported these issues twice, sent messages through the hotel, and received little to no assistance. When I went to the front desk to explain the situation in person, the receptionist was busy talking on the phone and barely acknowledged me. I felt ignored, as if my concerns simply didn’t matter. For the price I paid, I expected a clean, safe, and professionally managed hotel. Instead, I experienced poor housekeeping, neglected common areas, and customer service that failed at the most basic level. I cannot recommend this hotel to anyone. Management seriously needs to improve cleanliness, maintain the property properly, and train staff to treat guests with respect. Until those issues are addressed, I would strongly advise others to stay somewhere else.

I rarely leave negative reviews, but this experience was unacceptable and one of the worst hotel stays I’ve had. The room was not properly cleaned when I arrived. Several surfaces were sticky to the touch, which immediately made me question the overall cleanliness of the room. The hallways had a persistent foul odor throughout my stay, and at one point there were even pet feces left in the common areas. On different days, the entire floor smelled strongly of marijuana and other unpleasant odors, making it impossible to feel comfortable. What made the experience even worse was the complete lack of response from the staff. I reported these issues twice, sent messages through the hotel, and received little to no assistance. When I went to the front desk to explain the situation in person, the receptionist was busy talking on the phone and barely acknowledged me. I felt ignored, as if my concerns simply didn’t matter. For the price I paid, I expected a clean, safe, and professionally managed hotel. Instead, I experienced poor housekeeping, neglected common areas, and customer service that failed at the most basic level. I cannot recommend this hotel to anyone. Management seriously needs to improve cleanliness, maintain the property properly, and train staff to treat guests with respect. Until those issues are addressed, I would strongly advise others to stay somewhere else.

I rarely leave negative reviews, but this experience was unacceptable and one of the worst hotel stays I’ve had. The room was not properly cleaned when I arrived. Several surfaces were sticky to the touch, which immediately made me question the overall cleanliness of the room. The hallways had a persistent foul odor throughout my stay, and at one point there were even pet feces left in the common areas. On different days, the entire floor smelled strongly of marijuana and other unpleasant odors, making it impossible to feel comfortable. What made the experience even worse was the complete lack of response from the staff. I reported these issues twice, sent messages through the hotel, and received little to no assistance. When I went to the front desk to explain the situation in person, the receptionist was busy talking on the phone and barely acknowledged me. I felt ignored, as if my concerns simply didn’t matter. For the price I paid, I expected a clean, safe, and professionally managed hotel. Instead, I experienced poor housekeeping, neglected common areas, and customer service that failed at the most basic level. I cannot recommend this hotel to anyone. Management seriously needs to improve cleanliness, maintain the property properly, and train staff to treat guests with respect. Until those issues are addressed, I would strongly advise others to stay somewhere else.

Quiet no bugs clean room definitely the best for your buck.

Great stay I would stay again nice n quiet