JW Marriott Hotel Rio de Janeiro

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Staff 100%

Breakfast was excelent.

My wife and I stayed for a night in June. We really liked this unique hotel and would recommend this hotel.

Everyone was amazing. For one improvement, I would say that the times to clean the room were a little late for my liking, normally the girl came late morning or early afternoon. I would like to have the room cleaned around 10am so when I leave the room after breakfast the room would be ready on my return in the afternoon.

I enjoyed the friendly staff as well as the breakfast buffet. My room was always cleaned to my standards.

Overall, the hotel was below standard, more like a 3-star hotel. Room was very small. Bathroom more like the size of a closet. Hot water took 10 minutes to get warm. View room with a window whose outside has not been cleaned in a few years - more like a dirty blurred view of ocean. House cleaning service timing abominable. Told to clean room every morning after 9am and be finished by noon; had to practically call them every day after returning to room around 4pm to get the room cleaned. Everyone was always very courteous and obliging, however, their follow-through was very poor. I have to rethink my Marriott and Bonvoy usage. Corporate is quick to raise rates, but the hotelier is failing miserably to maintain, let alone improve, standards. Will probably advise associates and friends accordingly via social media. Regards.

Tub is rather dangerously slippery. Needs some strips.

Wonderful property!

We arrived at 5am and therefore had to pay for an extra night. The breakfast (which was included) was excellent. Our room was just adequate but the view of Copacabana Beach was terrific. The staff was friendly and helpful (except for charging us for an extra night). We enjoyed our stay.

John was very helpful at check in. Matheus went above and beyond with bar service every day of our stay right til check out. Thank you Matheus! Loved the location and ambience. Buffet Breakfast was included and service was attentive. Selection of food generous. Restaurant overlooks beach and that is nice.