literally the worst hotel!!! stayed here 5 nights in a row and not once was my room cleaned. the ac never worked in my room! i was told on my third night i can move room, proceeded to go to reception to get my new room key and they said to me they didn't say that and it was a mistake. I've gone down just now as i've been to lake como and i need to have a shower and a member of staff called Alejandro was shouting at me telling me there is no towels and to go back to room. never been so appalled and mistreated in my life. please please save your money and stay far away from here. on top of that Because the room was never cleaned during the entire 5 nights, I had to purchase my own toilet paper and soap as these were never replenished by housekeeping. The shower was also broken throughout the stay, which made the experience even more uncomfortable. When we first arrived, there was dirty toilet water left in the bathroom, which was extremely unhygienic and unacceptable. The room remained messy and poorly maintained throughout the booking, and combined with the lack of cleanliness, broken facilities, and poor treatment from staff, this was far below the standard advertised! oh and the shower head was completely broken and didn’t work!
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