Fiesta Americana - Merida

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Not so good

We often stay at Fiesta Americana when we visit Merida to attend the symphony, Venados football matches, the White Night, etc. It is an elegant hotel with a beautiful atrium as well as a nice gym and resort style pool and jacuzzi area. The rooms are beautiful and spacious and the mattresses and bedding are heavenly. We stay in the Fiesta Club rooms and truly enjoy the added breakfast buffet and evening tapas. Highly recommend this hotel!

It’s in a great location close to May restaurants, family gatherings, and nightlife. The property is beautiful and clean. The staff is one of the best if not the best knowledgeable, friendly, and accommodating individuals. The staff is what makes this hotel the best in Merida.

Solo pienso que deberia de tener batha de ban̈o y pantunflas...hr viajado por todo el mundo y un hotel de 5 estrellas debe ofrecer eso..por lo demas muy buen servicio y lugar bien ubicado

Everything was great…. definitely recommend it…

The personal it’s really professional and always willing to help also hotel it’s located in a perfect location

Excelente lugar, limpio, ubicación perfecta y excelente trato del personal.

Hotel was pristine. Staff were amazing. Room was impeccable. The AC I. The room, however, was not great. We adjusted the thermostat but the room didn’t really cool down much. It appeared to be pre-set in spite of what the room thermostat said. It was a HOT week in Merida for sure, and perhaps the grid doesn’t allow much. I don’t know. But for sure we wanted a 5-star AC unit to be able to sleep and recharge.

A nice place. The rooms are clean. Amenities are great. A whole atmosphere is good but I am English speaking and the Spanish speaking so there was just a little bit lacking there. All in all I'll give her 4.5 nobody gets a five

I am writing to express my disappointment with the service my party and I received during our recent visit to your restaurant in the lobby. From the time we were seated, the service was consistently slow and fell well below the standard we expected. Throughout our meal, we repeatedly had to wave down servers just to receive basic assistance, whether it was placing our order, requesting refills, or asking for items that should have been provided without repeated reminders. Unfortunately, the lack of attentiveness continued throughout our dining experience. After our concerns went unaddressed, we felt we had no choice but to ask to speak with the captain to express our frustration. While we hoped this would improve the situation, the overall experience remained disappointing. I would also like to recognize the outstanding service we received from the Club Level staff on the fifth floor. Their professionalism, attentiveness, and genuine hospitality were exactly what we expected and greatly appreciated. They consistently went above and beyond to ensure our needs were met, making us feel welcomed and valued throughout our stay. Their exceptional service stood in stark contrast to the experience we had in the lobby restaurant. A hotel's reputation is built on providing consistently excellent service across all areas of the property. While the Club Level team exemplified that standard, the service we experienced in the lobby restaurant did not.