Extended Stay America Suites Austin Northwest Lakeline Mall (Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall)

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**Issues:** **Bugs** in the room **no compensation for unusable days. **Unauthorized room access concerns room access practices unsafe and not properly controlled- practice of taking pictures of rooms without consent of the person who booked the room. **NOT family friendly— many homeless people roaming the parking lots, which made the area feel unsafe. **The halls and rooms smelled musty and unclean, as well as the smell of Marijuana use throughout. **Hotel/booking response:** The hotel management were less than helpful. If you’re traveling with family or want a safe, clean place to stay, I strongly recommend choosing a different property. Rooms were Musty smelling and venting in room for using the cooking facilities didn't help to prevent the room from smelling like a kitchen- useless. Homeless roaming the parking lots and drug use in parking lot.

The room needs a lot of maintenance and touch ups. Damaged Sheetrock. Water damage on ceiling in room. 3 small roaches found throughout the night. Definitely needs some improvement but for the price it’s not too bad.

Excellent minus the mid guidance of where the washer and dryer are located unless I miss heard staff.

Todo muy bien!

The property was never able to check me in. The property stated that the virtual card that Expedia sends them was not working. Terrible experience, still yet to receive my refund.

Marginal. Not very clean.

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Stayed here to attend local F1 race south of Austin and everything was price-jacked, and this was moderately reasonable in price so chose it. Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

Got what i paid for

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.