Novotel Zagreb - opened September 2025

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Sofa bed in our room was broken so we didn't have a place to sleep for 5th person. The staff resolved the issue by giving us access to another room and they said we can use both rooms as it was late at night. We did not get any instructions about transferring completely to the second room and also nobody contacted me about fixing the sofa bed in the first room. So we used both rooms for two nights as it was clear the room will need to be cleaned after us anyway, so it makes no difference to the staff if we move completely or not. However, it was quite a surprise when I got billed full price for the second room during checkout as if it was our decision to use both rooms. Nobody at the reception spoke English at that moment so it was very difficult to communicate about the situation. Also, it looks like most of the staff are people that don't use the facilities as it took me at least 15 minutes to figure out how to get to the pool change room from the hotel reception because nobody was able to give be simple instructions. The staff really needs to realize that English is the business language. You can speak however you want and whatever is the local language, but you must speak English if you work in hospitality.

New modern clean Friendly staff Restaurant next door next to gas station excellent traditional food

Very convenient, new hotel. Would stay again if in Zagreb

The hotel was easy to find by car, you drop off the end of the E 70 heading into Zagreb and its very visible. Good parking and friendly reception. Rooms clean, huge bed, and large shower but lacked a luggage stand. I believe we were in a bedroom for disabled which I had mistakenly booked. Despite the room facing traffic, the glazing kept out the noise. The reception did neglect to point out the key car is needed to be able to select the floor in the lift which seemed to catch out several others. The restaurant provided an excellent evening meal. We also had a very good hot breakfast.

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There was a smell in the hallways.

Ante was very friendly and professional. He recognized us when we came back a few weeks later. Also recommended us ROX across the street. It is AMAZING! Restaurant inside the gas station that is open 24 hours and has fantastic food at a very reasonable price. Seriously you will not regret staying here and walking one min to Rox.

Worst breakfast EVER! I highly suggest eating somewhere else. 50 euros was an ABSOLUTE joke. It was a scam, seriously.

Clean rooms, friendly staff

Great personnel, installation, and breakfast. Closer to the airport than to city centre. There is a bus that goes to city centre and its stop is just across the street; however that bus only comes once every 40 minutes. Gym has weights and a bar for bench press as well as dumbbells. Kinda small, though. The sauna is a dry one with a nice atmosphere during sunset.