Novo Sky Hotel

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Outright Lies I traveled all the way from the USA to Baku, and unfortunately, my experience at Nova Sky Hotel was highly frustrating. I was redirected here by Expedia after experiencing a check-in issue at my first hotel. After a grueling, long journey, I just wanted to rest, but this place only added to my stress. The Check-In & Pricing Nightmare Upon arrival, they demanded an extra fee. After such a long flight and already dealing with issues at another hotel, I was too exhausted to argue, so I just paid it because I desperately needed to rest. Only after they took my money did they inform me that no clean rooms were available, even though it was already 3:00 PM. They claimed it would take "15 minutes." That 15 minutes turned into a painful 1.5-hour wait. Unprofessional Staff & Outright Lies Exhausted and with no energy left to argue with the front desk face-to-face, I called Expedia support while sitting in the lobby. While I was on hold, the hotel staff did something incredibly dishonest. They told the Expedia representative over the phone that my room was already ready and that I had already taken the key! I had to tell the agent, "Does that make any sense? I just flew from America to Baku, had issues at my first hotel, and even though they allegedly 'gave me the key,' I am supposedly choosing to just sit in the lobby café for fun?" Ironically, the moment the staff realized I was exposing their lie

QUALITY

everything was great the reception was very friendly they even bring my orders to my room thats rarely thing and the cleaning was perfect

Arrived, booked the family suite room. They said they had probelms and my room was unavailable and there was no more rooms available. They transfered me across town to another one of their hotels. The room was lesser quality, hair in the sink, used soap in the bathroom, somking room, I didnt ask for a smoking room. The room was old and poor quailty. Turns out they gave my original room to a wedding party, how very unprofessional and scam like behavior. Dont stay with this hotel group. They are not a serious business.