Nap in Fest

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When negotiating a weekly rate I said the price was higher than the competitor and the front desk girl made a gesture with her hand to show me the door and then ignored me without saying a word and looked to the next customer and rudely dismissed me as the manager watched all this happen and said nothing. I've been traveling in southeast Asia for 6 years and I've stayed at over 100 hotels. This is the most rude experience I've ever had. They have nice rooms but i think the management and owner likely has a hostile attitude towards customers.

The wifi did not work. The property is very hard to discover. Initially the room smelled of smoke.

Good room and location for the money

very clean and very comfortable

Overall rate is only acceptable due to the nightly price was very good. However its very noisy at night, the noise from the corridor or other rooms come into our room.

This is a very new hotel right next to a huge mall, about 8 stories all together I think. Grab taxi is always within 2 minutes for pickup. it is about 100BT to the center of Chiang Mai. I rented 3 rooms for 2 nights and will always stay at this hotel from now on. To no fault of the hotel, I would ask them for a room on the mall side because it is so quiet. If you stay on lower floors on the other side there is a dog breeding farm and if a cold night the dogs wake up early and bark. This is Thailand so it is hard for them to deal with the problem as anyone that has spent a lot of time in Thailand will understand. If not for the dogs the first morning for my room only I would give this place 100% anywhere in the world. I will give them 99%. Safety is not a concern as they do have 24 hour inside and outside.

This is a good hotel if you just want to be next to the Central Festival shopping mall, otherwise there is nothing around. Although, the mall has a limited free shuttle van that can get you around. The hotel is new and clean but has no lobby or amenities other than free wifi. No pool, restaurants, shops etc.

Location next to Central Festival Mall but night nothing. Far from night market. Hotel no breakfast, outside hotel nothing.

THIS IS MY HOME IN CM. SUPERB STAFF. GREAT ENGLISH. GREAT OFFICE AND KNOW HOW TO USE IT. SUPERB SOUND PROOFING WITH THE MONEY I SAVE I CAN TAKE 2-3-4 Bt 200 TAXI. TUK TUK MORE EXPENSIVE. I HAVE TRIED 50 HOTELS IN CM OVER 30 YEARS - NONE BETTER. CENTRAL FESTIVAL NEXT DOOR FOR ANYTHING YOU WANT.

Nice hotel next door to the shopping mall "Central Festival Mall".