HERITAGE RESIDENCES STYLE

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It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.

For the price I have no complaints with my stay. The staff were awesome. They helped us with every request we had. Graccie House was on a quiet street yet close to anything you could need. A 5 minute walk to the Malecon where we found some excellent restaurants. I would stay here again.

Muy buen hotel, se siente como en casa

Me gusto todo en general, excelente servicio,las habitaciones son comodas y el desayuno estaba rico, lo unico es la dirección que esta en expedia es diferente a la que tiene el hotel y los baños no tienen puertas.

When arrived at the property in the middle of the day, there was nobody at the reception. The front door was closed and had to call several times and wait outside in the heat of the day. The name is also wrong, this place goes by Graccie Local House, when searched address it won't be found by this name. The place has no sign and it's located in a very dirty neighborhood. There was no hot water at anytime either to take a shower. The pillows were torn and outside the rooms, AC was off and hallways lights were kept off at all times. The staff was very nice but available only during breakfast. BTW, it's located literally in front of a graveyard.

Very convenient location. The hotel room was nice and the staff were very helpful

It’s a nice place and quiet

There was no street address. It was not on the street listed. Even with the help of police it took an hour and a half to find the place. It ruined the day of my arrival. There was no employee in the hotel at the time that I left. Luckily I was still there to be able to open the locked door for the next arriving guests.

The hotel is in a safe and very accessible area rooms were clean and very comfortable one thing to note the hotel location is actually further away from the colonial zone compare to the location it appears in the map

It was great