Mama Shelter Singapore Orchard

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Nice concept

The hotel design is great and we booked because of the fab looking rooftop pool and bar/restaurant. The hotel failed to disclose to possible guests there is a massive commercial construction project basically attached to it. As such it was unbearable, constant drilling 5x the volume of the music and no bar or restaurant open on the roof all day Saturday!!! Super disappointing - we couldn’t even order a cocktail at the pool… what’s the point of staying at a hotel (we live in singapore) if you can’t enjoy the advertised facilities??!?? Be ware - its a massive construction project that will like take 6 months or more!!!!!!!!

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Spent 3 nights here, loved the breakfast, staff were friendly and attentive. Room size was small but acceptable, the blackout blinds were really good. Lovely vibe with mirrors everywhere for selfie in the hotel! Location was great, walking distance to Somerset / orchard and a supermarket across the road.

L'hôtel est plutôt sympa mais malheureusement des travaux sont en cours juste à côté ce qui est insupportable. Nous avons payé 5 nuits la chambre avec un balcon qui devient inutile. Il est évident que la direction n'est pas responsable de la situation, toujours est il qu'il est impossible d'en profiter tout comme la piscine.

Air conditioning was ok. Blinds went up automatically when you entered room. I found this a bit annoying.

It is my hotel of choice in Singapore. I want to check out their other locations too!

Lovely staff. Quirky hotel interior design.

The staff was excellent

Mama is a cheapskate. Beyond the quirky and frankly insufferable marketing copy plastered across the hotel declaring how mama loves you and mama likes your smile (what kind of self help book with a bed is this anyway?!), the experience was a masterclass in hospitality no gos. 1. the hotel proudly plasters its PR with promises of a beautiful swimming pool. At arrival I am told that pool won’t be ready till end of Feb. Nowhere was this mentioned online and no discount was offered to make up for the key feature of why I even booked it. 2. Aircon did not work first night. Window couldn’t be opened, turning the room into a suffocating tiny sauna. In the morning, I’m told in perfect lawyer approved manual speak that I should have informed the hotel in the night (sorry but no, I don’t want somebody coming into my room at 4am) and they will fix it for my second night. No discount for first night or other fix offered. Mama likes to see you suffer. 3. Lack of amenities in room - all in one body & hair wash and conditioner in cheap muji bottles adorned with makeshift mama sticker. No coffee or tea. I thought that the barrister downstairs is the solution in an elegant way to offer better coffee instead of capsules. Wrong. Coffee was not included and instead price at a punchy 7.5 sgd per flat white. Mama is counting her pennies. 4. Booked with breakfast. Made no price difference but locked me in. Don’t do it! Breakfast was good but limited menu where you could only order one item.