Sandman Signature St. John's Hotel

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Clean

Everything was great but the pool was closed during our stay. I only wish that would have been communicated before we arrived. Other than that, its was a great stay.

Clean big rooms. Staff very friendly and helpfull Check. In efficient.

Nice

Very disappointed with my stay at the Sandman Signature hotel in St. John’s, NL. Prior to my reservation cancellation date, I had called the Sandman Hotel to confirm that the pool was open. However, once arriving after an 8 hour drive, my family and I were told the pool was closed since April and would not be opening. The only reason I had booked this hotel was for access to the pool, and at that point I was unable to book anywhere else. We were given $100 off our $1657 total stay for 5 nights, but at an average of over $300/night for one hotel room, I would highly recommend skipping this hotel to others. We were told that $100 off our total was the best the hotel could give us because I booked through Expedia and not through the hotel directly. There was mold in our bathroom and dirt in the pull-out sofa bed. The ice machine, elevator, and key-card access to our room all broke during our 5 night stay. The hotel staff did get us ice from a restaurant when the only ice machine for the hotel was broken.

Everything was top notch

Didn’t know the pool or hot tub was closed until we checked in (even though it had been closed for months). They thought a $30 voucher to the restaurant on site was sufficient compensation but we had no plans to eat there (chain restaurants that exist where we live).

The staff are incredibly friendly.Location is great to get on HWY or DT quickly when driving. Very central.

Extremely Disappointing Stay – Not Worth $200+ Per Night As a Best Western Rewards member, I was extremely disappointed with my stay at the Sandman Hotel in St. John’s. For a hotel charging over $200 per night, I expected a much higher standard of customer service and hospitality. After traveling since 11:24 p.m. on July 31, I arrived in St. John’s around 9:00 a.m. We had breakfast and then went to the hotel, understanding that early check-in might not be available. My issue was never that the room wasn’t ready it was the way we were treated. From the moment we arrived, I felt ignored by the front desk staff. Questions were answered in a dismissive manner. I watched other early-arriving guests have their luggage offered for storage, yet no one extended that courtesy to us. After being awake all night traveling, I eventually fell asleep in the lobby. Instead of checking on us or offering any assistance, the manager woke me simply to say that I can’t sleep in the lobby. Only then was our luggage finally taken. the experience became even more frustrating. Despite having a confirmation number and having booked months in advance, I was told there was no reservation under my name. I was given what I can only describe as a small, outdated, and dingy room. The biggest disappointment was housekeeping. During my entire four-night stay, my room was never cleaned. The bed linens were never changed, toiletries were never replenished, and basic housekeeping services were not provided.

Staff was friendly and helpful. Hotel gym, pool, hot tub were not in service. Was not notified prior to check in that these amenities were not available. Would NOT have booked here if I would have known. Stayed for 3 nights. Not sure if this is standard, but the first night was more than double in price compared to the other two nights (I'm sure to keep guests from not leaving and booking elsewhere). Would have cost more money to stay elsewhere. Very disappointed as it was a necessity to have the gym available, having to travel to find an outside gym and pay for it was frustrating. I was offered a $25 CAD ($17 USD) to one of the two food services places connected to the hotel, Dennys or Moxies. Went to Moxies, the food was great and service was good. Many guests left the hotel or did not book due to non functioning amenities!