KOI Resort & Residence Da Nang - Inclusive Spa access (KOI RESORT & RESIDENCE DA NANG)

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We booked an ocean view room with private pool. It was amazingly beautiful. Great breakfast buffet. Would stay again!

The place was nice and our suite was beautiful. We booked the suite with the pool, and my kids loved the pool. Now here's my complaint. There were never enough towels in the room, so I kept having to ask for more from housekeeping. Considering there's a pool, they should know we will be needing more than 4 towels a day. Especially when there's 3 people in the suite. (Suite usually sleeps 4) Another thing, housekeeping was iffy. One day our room would be clean and the next it looked like they barely cleaned anything and only made the bed. Dishes in the sink weren't taken away either. They never changed our new cups for us at the bar. Pillow was tossed on one side. I even tipped housekeeping to make sure they would do a better job next time and take the dishes out. The dishes from us ordering room service. And then check out. Make sure you dont lose a key card! Cause they'll charge you for it! I booked 3 rooms for my entire family, my son misplaced a key card and I was charged for it. Back in the states we would just toss them. But whatever.

This was the worst stay i had in all of vietnam. Upon arrival i was let down to find out the the pool closes at 7 pm which is so inconvenient because we went to the resort for the pool. secondly the pool area is so small, there were only like 15 loungers available out of the whole giant resort. the swim up bar was stupid and they expected you to bring your cash through the pool instead of just charging it to our room. anyways first day there i come home from dinner and there’s a huge COCKROACH in our room and i was not having it i immediately packed up all my stuff and demanded either a refund or a different room. it wasn’t until midnight that they got up a different room. the breakfast was decent. but i hated this hotel i wouldn’t recommend it to anyone who wants to go on vacation and relax because everyone lets their kids run around crazy and loud. worst resort i’ve ever been to. the laundry was super expensive too it was $30 for ONE load of laundry. i truly hated it there

It was a wonderful property! Super clean and intimate; the staff and service was amazing!

Not a 5 star hotel, I won’t recommend to anyone

Very well organised property, helpful staff with excellent amenities, the buffet breakfast is amazing.

Big hotel and staffs get annoyed when they speak to you in English but you couldn’t understand. The breakfast was so over packed with hundreds of convention guests while i stayed. Hotel did not have enough staff to support the flow. Walking to the pool was pleasant with its foliage. Pool was nice and decent size. Also sitting next to the beach. Finally, The only beach bar opens at night but lack of vibe or guests. No music and food wasn’t impressive.

Nice ocean views, great pool,

Wonderful stay! Beautiful resort on the beach, pools were awesome, rooms and whole resort is super clean, food was great, staff was amazing. Best massage I’ve ever had! Highly recommend ❤️

Nicolas and colleagues were exceptional. Keep up the great work.