Base Geneva

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Room was large enough for 4 people, with a kitchenette, table and views of downtown. Easy to reach from the train station and walking distance to the waterfront. We highly recommend this hotel!

Great location for exploring the city. Early check in. Super clean & staff were very helpful. Room was very comfortable & the bed was ace.

We had two rooms for our family and we had a great time. Cassy at the front desk was an amazing host who went above and beyond in making sure my wife and kids were comfortable.

Perfect

Perfect base for work and leisure, very comfy bed and stylish studio with kitchenette.

Great location, easy access to town and train station. Great facilities in the room

Great place

Great staff, made our visit memorable

Room was very nice and clean. Staff was super helpful!

Poor Flexibility and Questionable Location I booked a five-night stay with a cancellation policy that clearly allowed changes up to 24 hours in advance. Despite this, the hotel refused to refund one night, showing zero flexibility or willingness to engage constructively (I was 1h late due to the different time zones). Good hotels demonstrate their quality when issues arise: unfortunately, this one failed miserably. Additionally, the location is highly questionable. It is situated near Geneva’s primary (and only) drug addiction centre, and the surrounding area often has groups of individuals congregating for treatment, which can feel unsafe and unsettling for guests. Overall, this experience was deeply disappointing. The hotel seems more focused on retaining your money than providing genuine service. In addition, the management later asked me to remove my review and offered an additional night for a future stay as a form of compensation—an offer that felt more like damage control than sincere customer care. I would strongly advise others to avoid this property.