Indigo Beach Villa - Black River

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This property does not exist as a rental. It should NOT be available to book. I lost about $300.00 for this place. IT IS A SCAM!!!

This property does not exist as a rental. It should NOT be available to book. I lost about $300.00 for this place. IT IS A SCAM!!!

There was no one to check us in at this property. Went over to the main hotel and we had to talk to kitchen staff to get service. The place had loads of clutter around and the pool was dirty.

This property is a hidden gem, but it feels like the owners don’t fully appreciate its potential. With just a $300–$400 investment, this could be the kind of destination guests never want to leave. I was cautious and only booked one night, which turned out to be the right call. The photos were somewhat misleading, and while I accept some responsibility for not scrutinizing the listing more closely, the room was supposed to include a kettle—which wasn’t there. That made late-night comfort a challenge. We encountered a few serious issues: • The toilet began leaking. • The water went out completely. • There was no response from staff for hours when we tried to report these problems. That kind of delay in communication is not acceptable, especially when guests are in need. Some missed opportunities worth addressing: • Add a microwave and kettle to each room. With no nearby convenience stores and the only kitchen being a 5–7 minute drive away (and only open during the day), guests are left with few options. • Make it clear that there are no on-site facilities. • Consider offering a small stocked minibar or emergency essentials for late-night needs. • Pool toys could use a good cleaning. On the bright side, the ocean and pool were fantastic, and the kitchen staff were the highlight of our stay—especially the ones who helped us with food by the beach the next day. This place has a lot of potential. Some TLC and better attention to guest needs, it could be top tier

My family and I had a wonderful stay at this property. Great location in Black River on the beach. The place was easy to find, safe, and clean. The beds were very comfy, cool AC, and had great wifi. I highly recommend staying here and will stay again in the future.

Clean and comfortable needs more practical amenities however

Great little gem and Josh was great and kind and helpful

we were unable to check in due to lack of staff availability . We showed to the property 3 times. I want full refund

Do not stay here. I have noticed the owner has a response to deny every negative review and I am sure he will call me a scammer too. But I am not. Upon entry we were hit with a pungent smell. We called the maintenance man, Josh back to see what could be done about the chemical smell. It was like a bug fogger or other poisonous chemical. It was intense. We opened all the doors and windows but the smell was still toxic the next morning. At 9 am we were greeted with jack hammering in the unit above us. We again called Josh. We told him we had to leave as my wife woke with a migraine headache and a sore throat. We had paid for two nights but could not get out fast enough. The housekeeping was also poor. no towels at all and dead bugs in the sinks and floor. I am attaching a photo of the coffee maker full of mold that had been there a long time. Customers beware, I learned that Hotels.com always supports the hotel. We asked for a refund and because the owner refuses to answer Hotel.com we are denied a refund no matter how bad the situation is. My wife has had a sore throat ever since staying there. It had to be some chemical that caused the smell and the sore throat. When we left, Josh lied to my face by saying there was no smell although had said he smelled it the night before. I am getting a Jamaican Lawyer as this was dangerous. Do not trust Indigo Villa or the hotel.

We booked an ocean view deluxe room with a balcony for Feb 14th on Jan 22nd and paid for it and received a confirmation of the booking. When we arrived, the room they gave us was not what we booked. The room was bare bones. No bedside lamps, no blanket on the bed, only sheets, no place to put luggage on, closet was a hole in the wall with no shelf or clothes rack, the bathroom had no mirror, no racks for towels or toilet paper. I phoned them and complained and was told the management would call me back, but that did not happen. The room we got was less expensive than the one we paid for. We should get a refund on the difference. Don't think that will happen. On a better note, the pool was nice and the beach was nearby, and the room was clean. We were very disappointed, as the pictures of the room we booked were really nice.