Homewood Suites By Hilton Fremont, Ca

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The pool was under renovation but not disclosed at time of reservation. Called for a towel around 6:30am, was told they have none and housekeeping will not be in until 9:30am. Breakfast food and service horrible. The hotel clerks not friendly and unable to communicate. Upon checkout I received my invoice, walked to my car and see they have an address that doesn’t belong to me. I called and spoke with Tatyana and she said oh what is your address so I explained to her that I never lived at this address and they collected my ID at time of check in!

Everything was great with the stay. Breakfast needs work. Happy Hour needs a different menu. Only down fall Is no where to sit outside on the property only a patio in the middle of building. Needs a bench out by front door. Other than that stay was great.

I would like to first say that for the vast majority of times, I try not to rate too harshly because I know that the success of a business can be affected by what people read online. That being said, I hope this review helps management dial in on clear issues. Let’s stick with just the staff today, or lack thereof. I have never been to a hotel so low staffed, and you could tell on the conditions of the rooms, as well as the customer service received. These employees were done with everything. We walked up and checked in Friday afternoon, and did not receive what anyone would say is a warm welcome. It clearly showed on the employee’s face that they did not want to be there. They in fact had their headphones in, and I caught them responding to whomever they were talking to on the phone while they were checking me in. We booked the room and indicated that an infant was coming, yet when I requested a crib, we were told it had misplaced. No explanation, no alternative, no offers to help with finding a solution. We later came back to that same employee to request extra pillows, so we could build a makeshift crib, and were immediately told they could not help us, as the cleaners had left for the day. The employee didn’t even offer to grab some pillows from a vacant room. No desire to help or even get off their seat. I will leave my review at that, and not include the dirty blankets we had in our rooms. Not a hotel welcome to families.

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We stayed here to celebrate our son's 6-month milestone and chose the property because it appeared to be relatively new and offered family-friendly amenities. Unfortunately, our experience was disappointing. One of the main reasons we booked this hotel was the swimming pool, only to discover during our stay that it had no water in it. While maintenance issues can happen, we were not notified in advance, which was frustrating given that pool access was a key factor in our decision to stay here. The next morning, we went to breakfast shortly after 6:00 AM and found the dining area closed. We were told that the breakfast staff had not reported to work and that breakfast had not been prepared. We were also informed that no manager would be available until 9:00 AM. Since complimentary breakfast is an advertised amenity, this was disappointing. Ironically, as we were leaving the hotel around 9:00 AM, we saw that breakfast had finally been set up. By then, we had already packed and were checking out. What was most disappointing was the lack of communication regarding both issues and the absence of any response after I emailed management about our concerns. The room itself was clean and the property appeared well-maintained, but the unavailable amenities and lack of follow-up significantly impacted our overall experience.

Although mention of exercise amenities wasn't able to locate same.

The breakfast menu had a nice array of hot items to choose from plus fruit and cereal and other items parking was good and room was excellent

This hotel was great, very clean, we checked in late and the night receptionist was awesome! She was so nice and helpful. Will definitely be recommending this place, and staying again if in the area! GOOD JOB HILTON!

Booked a room for several nights, reception could not find room for the first night and was really slow and unhelpful for half an hour. They really offered complimentary water after all the time wasted

Overall, we had a great experience. I was just disappointed because there were ants in the breakfast area, and the pool was not open.