Altitude by Krystal Grand Los Cabos – All Inclusive

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Where to begin. So disappointed with this stay. We booked for a whole week with my family/children. Since the day we arrived there was NO AC working. To summit up Our entire stay was a hassle, being moved room after room total of 6 just me and my husband and small children and my adult children moved also room total room. Maintenance man would go check air with a thermometer insisting it was cooling but it was not .Unbearable so humid and strong smell of mold in the rooms. And pools nasty murky with algae and dirt floating around early mornings. That’s an ear/pink eye infestation waiting to happen..And on top of that food was horrible and frozen and reception area Never ever ever picks up phone. Ugh Will not be staying here again. PLEASE DO NOT STAY THERE. This was supposed to be relaxing calm stress free week.

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

Big, clean room. Lots of food options. Plenty of space at the pools and lots of activities

This resort was horrible! Went for boyfriend’s birthday and was never able to use any of the pools including the swim out I paid for! The swim out pool had algae and was never cleaned until the last night we were there! There was vomit in the adult pool and the beach is not swim able! The staff never responded to our requests! The blinds were broken I had to use my hair clip for privacy and the food was terrible!

Overall nice all inclusive resort. Pools were a bit dirty, rooms clean, staff nice.

Staying at this location was the worst decision. My sister and I planned for our husband’s a Father’s Day weekend for the pool walk out room. The pool area to our room was nasty and dirty. The room smelled of mildew. No hot water one day for me and the next day no hot water for my sister’s room. TV remote didn’t work and it took maintenance over an hour to come check. Went to take shower and no wash cloths. Called and called front desk and no one would answer so husband went to the front desk. They said they couldn’t give him the wash cloths and we had to wait for them to be delivered. When the young adult delivered them 30 minutes later, it was only 2. We don’t wash our face and our bodies with the same wash cloths. I asked for 2 more and he couldn’t understand English. The food was absolutely horrible in the buffet. The drinks from the sodas to the alcohol were horrible. Mind you we paid for all inclusive and it was NOT worth it. My sister had on a swim TOP one evening and were denied access. Yet the next day a white woman with full swimsuit cloths came in and was welcomed with no problem or resistance! Staff was not friendly. Also the shuttle that was included did NOT pick us up to take us to the airport. Everything was horrible. Don’t stay here!!! And don’t book through Expedia!!! It’s all a scam!!!!

Room was clean, only that that i didn't like was the position of the toilet. Couldn't sit straight and made it uncomfortable to use. Ocean view was amazing, I loved it! As far as pool, they are all beautiful but not well maintained. They looked dirty, the water looked green! It had lots of missing tiles. The swim out pool lounge chairs smelled like mildew and the mildew was visible. All staff members were very attentive and friendly! Luis Martinez and Adrian Rojas had great customer service

Our room smelled like mold. The swim out was dirty. We didn’t use it at all. We had to ask for towels. We had to beg for hot water. The food was horrible. The front desk would not get us a shuttle even though it’s in our booking. Racial issues. Told to change close to go in restaurant but Caucasian lady went in her swimming suit. Birds eating on buffet. Horrible experience

The food is horrible, in the buffet and the restaurants. In order to get our room cleaned we had to ask the butler and then he would send someone. We had the “VIP package” and this gave us access to the adult only pool which was dirty throughout our entire stay it had like a yellow oil dirt on the side. The staff all looked over worked, the servers, the chef. They only opened 2 restaurants per night and even close the buffet some nights. Our butler made our stay as comfortable as he could, whenever we asked for something he always assisted. His name was Armando, probably one of the best staff members the hotel has.

The hotel is amazing, staff serving you food at the bar (Manuel and Ricardo) to staff near buffet and VIP altitude restaurants were polite, helpful and kind, The VIP section is amazing, restaurant has mind blowing beach and water views. Highly recommended for families.