Chao Wilai Residence | Naiyang Beach | HKT Airport

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Never gained access to the property

The villas are newly built so everything was very clean, and the decor is lovely! (Keep in mind construction is still ongoing!). If you’re staying in the luxury townhouses you have to walk up a hill, we had to request for our luggage to be brought up which we thought was a little strange given the distance. At least 400m uphill in the heat is difficult with heavy suitcases! We also had to remind the staff to do this and only received our luggage after a few hours. You could still see some remnants of construction, like paint marks on skirtings, measurements written on the window pane etc. We also had a little lizard sneak in because the doorframe wasn’t sealed adequately, but normal for a tropical country. AC was great but some details on how to use would’ve been great! Lots of ants and bugs in the villa :( would’ve been nice if it was fumigated before our stay. The airport shuttle that we booked also never came, and we had to pay for our own. Very close to the airport so the cost is little, also has a convenience store just round the corner where we ordered grab from! They come directly to your villa which is great. Would be better to have clearer communication with staff as it felt like a few things were missed.

After a long flight, this was the perfect stay! Clean rooms, A/C, plus down the block was a 24hr convenience store!

5 stars for value during peak season. 3 stars for giving me a house opposite construction which was noisy. Overall 4 stars =) bear in mind the location is off the main beach area but easily accessible by Grab bike

The units were clean and the staff was responsive. Communication was easy.

The rooms were spotless.

The happiest and most lovely receptionist

Clean new townhome. Helpful staff.

The stove did not work, and we wanted to use it. There are two bathrooms with hot water heaters, but only one worked. Washing machine did not work. Bed pillows were too firm. Staff is friendly and tried to help, but couldn't fix on the spot.

The apartment-style guest rooms were very spacious and family friendly. There is also working kitchen provided with utensils. There was a washing machine as well! The location is great - very close to the airport. They also provided with free pickup from the airport, which was super helpful given that it was very late at night and it was our first time visit to the country. Check out was easy as well. Quick repsonse via whatsapp messages. Lots of amenities walking distance from the hotel. Very safe and comfortable place