Kensington Olympia

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The check in process let this property down. We were asked to phone when 20 minutes away, we done this and someone was sent to meet us at the property - 40 mins later they still had not arrived (we were just left stood outside in the heat waiting). We called back and with a quick ID verification check were given the entry instructions to the property. In our view this could have been given to us on arrival saving both time and stress! Noone arrived to meet us but we didn't actually need them too! The apartment itself was good. It was hot but there was an aircon unit which helped. The fridge smelt a bit of mould but none was obviously visible, other than this the property was clean. Tea, coffee would have been appreciated but there is a shop literally under the apartment which had everything you could need. Wifi is good. The apartment is 1 minute away from Olympia and the Olympia overground train station. We walked from Shepherds bush underground this took about 15 mins. The bedrooms were a good size and the apartment gave us a nice place to sleep. We did not use any kitchen facilities or anything. The property does have a lift, which was great for a top floor stay! :-)

Good overnight bolt hole for Olympia price excellent

Apartment doesn’t look as nice as the pictures. Place was clean and good space. Run down on outside and corridor. Pls be aware that apartment has one portable aircon and not central. I had asked before I booked about a/c and was never told they meant a portable unit. When I requested a portable fan for the bedroom as it was really hot, I was told they would bring one the next day as it was late when I arrived. But the fan never came even when I asked again. I also asked for more shower gel a night before but that too was never replenished the next night. I had to go down to the 24hr store to buy. Customer service is poor and slow

Oversold, under delivered in all areas and aspects of this stay, keep scrolling.

Great location next to a train station and a nice area. Host was very responsive and overall experience was great.

Lovely host, clean, good location.

Bit tatty, but clean, and very convenient for Olympia. Good for a few nights whilst at a work event

Location good, cheap but does not correspond to any of the photos. Very basic

The property stole my clothes. After numerous complaints they were returned wet and dumped on the couch. Attempts to fix the washer so I could clean the clothes were not helpful at all. I’d be asked for my availability and always told that didn’t work could I wait in the middle of the day. The point of my vacation is not to wait around for a repair man. The agreed to a morning window and the person came 25 minutes late as we were leaving. Apparently he has no concept of traffic. Property did not understand what a kitchen towel was and expects guests to clean up spills w toilet paper. Parts of the property are filthy. At check in I was asked a lot of inappropriate personal questions. The doors don’t have proper stoppers on them so banging 24/7 when anyone goes in or out. Windows don’t have guards on them which is probably illegal. Calls to complain are routed through Eastern Europe and the customer service people don’t know how to trouble shoot.

This accommodation was awful. Would not recommend. Mould on walls, insecure windows, damaged items, not clean, stains in furniture, hosts super unhelpful, broken wires, rubbish lying across front door, not very welcoming, not really a ‘hotel’ it felt like someones flat. Did not even stay, we left after 4 hours and booked elsewhere as we didn’t feel safe staying at this property. Unwilling to rectify any issues, and took 4 hours to supply a travel cot that we requested months in advance. Take this review how you want but I don’t even feel this is appropriate to be listed as accommodation