Artyzen Singapore

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Service is the issue… Late afternoon, early evening room cleaning was inconvenient. Lack of towels to shower more than once per day, missing hand soaps and lotion. No turn down service, apparently you have to request it daily? Reception was curt and I don’t recall more than 10 words on behalf of the team. Enquired with the front desk about the service issues and we were told the hotel is at capacity. Okay… So you’re telling me you have to be slow to ensure 5 star service? Again, a brief explanation that made no sense to me. The pool was great but the service was even worse. Dirty beds that required guests to clear if they wanted to use. Cleaning drinks and 4 wet towels should not be the guests responsibility. The bartender was on her phone the entire time and never checked on us during our 3 times visiting the pool, it was not due to being busy. Design is great, location is convenient but the service standards are embarrassing. I wish them the best and I hope they turn it around.

Love this property. The rooms were clean, the ceilings high and I love having a balcony. Super close to Orchard Road and the Botanic Gardens. Really easy for transport around town too.

Everyone was super helpful, the hotel is gorgeous and very close to Orchard St, walking distance from a lot of the malls and train stations. Great stay!

Property at the end of the stay tried to bill us for double the stay. Instead of being forth coming in the beginning of the stay, they waited until the end to run my credit card multiple times for different amounts. We finally came to an agreement at the end however we ended up paying more than what was booked with Expedia.

Beautifully appointed room in a convenient location to Orchard Road. Rooftop bar a lovely oasis at the end of a hectic day

Very nice hotel

Helpful Getting taxi

The best boutique hotel I’ve stayed at. The service was impeccable, the rooms were very clean. Stunning decor and the rooftop area was perfect for seeing the city and the hills. Would definitely recommend as it’s quiet yet not too far from the bustling Orchard Road.

Staff was very friendly

The Artyzen is absolutely stunning, inside and out. Staff is always available to answer any questions. The service car is helpful but can get quiet popular so we often chose to walk to our location rather than wait the 20 mins. During one of the nights we found a cockroach in our bathroom on the 20th floor. Staff at reception was notified and she apologized.