LEGOLAND Hotel NEW York

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the room was very cute and pirate themed with great details. the kids greatly enjoyed the bunk beds and found them very comfortable. The pool was also really nice. We liked the restaurant but found breakfast a bit chaotic and hard to plan for due to needing reservations that were limited. The gym needs an update compared to the rest of the hotel, that part was disappointing but the rest of the hotel was great. I gave staff a slightly lower score due to the check in/check out process being virtual (on a screen) and not having a physical front desk to call down to but needing to message an AI 'wizard' with requests.

Really good for kids. Food wise, HORRIBLE! Other than that the kids had a great time.

A

Being a mother of an autistic son who booked this trip through Expedia for his 11th Birthday,the experience was horrible,being labeled a ‘resort hotel’, the thought when booking perks should be attached(this was not explained when bought through Expedia,persons who used third party was obviously treated with little respect and all questions asked was directed to Expedia. There is very little to do on the resort and you staying at the resort be reminded you have pay a different fee to enter the Lego land, breakfast is horrible (choices are limited and you have to pay for PANCAKES AND FRUITSSSS!. This property is beautiful however there is only a pool and a game room( that comes with a price for each game) Be mindful many other properties offer better services for less and are autistic friendly. Customer service should be at the forefront however workers didn’t care about your concerns and were not willing to assist. Check in is at 4 if you leave the property you are charged forty-two dollars to leave and return each night( they send you a link to pay thirty -five for each day parking at the resort- it couldn’t get any worse. Yes it did park day,at the window when the situation was explained ,my family was asked to pay ninety-nine dollars for park tickets or purchase online. Rain came down and most of the day was ruined-my son was sit with his siblings.Advise,buy a day pass,drive up but the hotel is not worth the influencers hype. Very basic and customer service horrendous.

Nice hotel but food is not good and stays are extremely expensive. Kids love it, but for the price would rather do just a day trip.

Clean and very nice. The food not so good. If booking through a third party parking is not included.

Just another Over priced money grab.

The hotel room was amazing. The eating area ran out of cups and food spilled all over. Staff was great though!

Great one night stay with the family.

Love it all