DoubleTree by Hilton Hotel Nashville Downtown

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Was there for a conference. Rooms are a little old. Clean, but things like a big gap under the door and general upkeep make it seem dingy and old.

I expected a much better experience during my stay at the Hilton, especially given the hotel’s reputation. Unfortunately, the elevators were not operational during the entire portion of my stay, creating a major inconvenience and making it difficult to access my room and move throughout the hotel. Additionally, the valet service was extremely slow. I waited over an hour to have my vehicle retrieved, which caused unnecessary delays and disrupted my plans. While I understand that unexpected issues can arise, guests should be informed of these situations in advance and provided with reasonable alternatives or accommodations when they significantly affect the quality of their stay. Overall, these operational issues had a substantial impact on what should have been an enjoyable visit. I hope the hotel takes steps to improve its maintenance, communication, and valet operations so future guests do not experience the same frustrations.

Nice experience just was too many people so the elevator wait time was insane as well as wait time for getting your car.

Staff was excellent. Cold a/c, great water pressure for showering and excellent location to Broadway. However, our entire stay only one elevator was working the entire time. Nothing was mentioned at check-in of this either. And once on said elevator it shook so bad and sounded horrible that most opted for stairs if they were able.

We arrived for a relatively large event and they were quite busy. There was only one working elevator and it did not go to the entrance where the valet was so you had to walk your luggage cart all the way around the corner and up a ramp to get your luggage to the entrance that had the elevator. With only one working elevator the waits were long to serve 9 floors. Check out was difficult because everyone had luggage carts and only one could fit at a time with people. The room was ok, clean enough but smelled musty. Friends were in another room and their room had the same odor. When I returned to the room at night the light was out in the hallway to my room. Overall I was only really happy with the guys at the valet stand. They were quick and friendly. This was the second time I stayed at a Double Tree, last time was in Pennsylvania and it wasn’t much different so I don’t think Double Tree will be a hotel I will use again.

I recently stayed here during the R&B tour concert stop 7/25, and my experience was significantly impacted by a major inconvenience: only one elevator was operational. And might I add it’s only holding up by a thread! The room itself was decent; clean and comfortable, the bed however is hard as a rock! If you’re considering this hotel during a busy event, be cautious. While the location is great for concertgoers, the lack of adequate elevator service is a significant drawback. I would recommend checking if the elevator situation has been resolved before booking, as it greatly affected my experience. Everyone on staff I spoke with were polite, there was little they could do about the elevator issue.

We had 2 rooms - rooms assignment issues when we arrived but was solved by staff - very good customer service - rooms dated but fine and great location to Broadway

Staff was very friendly and helpful. The hotel seemed a bit outdated but the location was convenient.

The AC's in two of the rooms we rented did not work very well! We had to sleep with only a sheet because it was so hot in the room! The cost of using the hotels parking is really expensive and the street access to parking lot is terrible if you bring your own truck/car. The only two good things about the hotel is the ability to walk to a lot of places near the hotel and the breakfast buffet

It was great location next to everything