Best Western Grand Hotel Guinigi

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The hotel was modern, clean and comfortable. Our stay went smoothly.

Risotto in the restetaunt was perfection. Overall good hotel and staff

Breakfast was big and lots of options! Rooms were very comfortable, modern and clean!

Great stay. Highly recommend

Big, spacious clean room, very comfortable stay

Great location. Reasonable price. Clean

Our stay was good, it could have been better if we had tea/coffee making facilities or a hot drink machine in the lobby.

For the price I’d rate the Best Western Guinigi as only ok and could do better. There were some niggles that should not have happened at a hotel for this price and purporting to be a 4 star experience. Firstly room service was average with a particular gripe of the staff never putting new cups and saucers in the room (this happened 4 times out of the 6 days I spent at the hotel), meaning I had to go down myself from the fourth floor to reception and get from the bar staff. Annoying in itself but made worse by the attitude of the staff who offered no apologies and didn’t seem to understand that it was an issue. Also only one teabag was allowed it appeared in the room and even that was forgotten about on the last two nights. Considering the cost of the room (approx £130 a night) you would have thought they could afford more. Also it was not made clear until checkout that the bottled water in the fridge was not complimentary and charged at 3 euros a bottle. The room was a really nice size with a huge king size bed but the mattress was as hard as nails which did not make for a good night’s sleep. Air conditioning was good although broke down on my last night which I alerted reception to on check out. Cleaning standard was generally good. Location was a little out of town, about 20-25 minutes walk which was ok for me. There is a half hourly bus service during the week into town also.

Wifi wasnt very good. Lovely staff.

Location 2km outside of Lucca, so 20min walk max. Lots of space at the hotel.