1. Your Agreement
3. Access and Use of the Services
4. Website and Content
5. Intellectual Property Rights
6. User Submissions
7. Users Representations, Warranties and Undertakings
8. Registration and Security
9. Reviews - Further correspondence - Rights to User Content
10. Booking Confirmation, Tickets, Vouchers, Fees and Payment
12. Klook Referral Program
15. Disclaimers and Limitation of Liability
16. Interaction with Third Parties
19. Passports, Visas & Insurances
20. Governing Law
Klook Travel Technology Limited ('Klook', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using this Website and information about how you use this Website including when you open your user account ('User Account'), visit this Website or make reservations for any intended Services or using the Services.
1) Opening Your User Account
2) Making Reservations for the Services or Using the Services
3) For your payment safety and to avoid misuse of your credit card information, Klook may ask for your credit card details and a copy of a government issued ID to verify your purchase after payment is complete. For privacy reasons, you will be asked to cover your ID number and your credit card number except for the last 4 digits.
Storage of Information
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Klook does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Klook has fulfilled its obligations under no circumstances shall Klook be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
Klook will not sell or rent your Personal Information to third parties.
Klook will use Personal Information and other data collected through this Website or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve this Website and the Services, and to contact you in relation to the Services. Improving this Website and the Service implies that we use your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of this Website, to assist us in improving this Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
We process the Personal Information collected in as far as necessary for performance of the contract with you, for example when you purchase a Service via the Website. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the Service and for direct marketing purposes.
Disclosure of Information
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Klook will use reasonable endeavours to ensure that appropriate safeguards are in place.
When you visit this Website, information may be stored on your computer in the form of a cookie. Enabling cookies on this Website will allow this Website to function properly. Conversely, if you disable cookies on this Website, you may not be able to experience the full functionality of this Website. By visiting this Website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time.
You may at all times access, correct or erase your Personal Information through this Website via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at email@example.com.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at firstname.lastname@example.org. You may also request a copy of the information that we hold about you by sending your request by email at email@example.com.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling a data access or correction request, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the data access or correction request.
European General Data Protection Regulation
Klook Travel Technology Ltd has designated Klook Travel Technology BV (Weesperstraat 61 1018VN Amsterdam, Netherlands) as its representative in the European Union for the purposes of the European General Data Protection Regulation. If you are within the European Union, please note that you have the right to file a complaint with the Dutch Data Protection Authority (for contact information, please refer to https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us).
We’ll refund double the difference…if you find a cheaper price!
We know that one of the most important things for travelers is getting a fair price and not feeling ripped off. That’s why we constantly monitor our pricing to ensure that you get the best price available online and at your destination. We also make it a point to display honest pricing on all our deals, including all extra charges and taxes so you'll never have to worry about additional costs.
...you can send us the details and we'll refund double the difference in the form of Klook Credits OR we’ll refund the full price difference to your card.
Yup, you read us right!
How to request a refund?
It's simple and easy: obtain proof of the lower rate (receipt, price list, flyer, website, screenshot etc.), and email us at firstname.lastname@example.org with your name and booking number. We’ll add double the difference value to your account as Klook Credits, or refund the full price difference direct to your card.
Terms & Conditions