The Carlin Boutique Hotel

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Great location. Staff not overly friendly.

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).

The hotel is built up the side of a mountain which overlooks Queenstown, as a consequence, its suites have panoramic views towards mountains and lakes. The staff are exceptional, polite, helpful with nothing is too small for them to deal with. The suites are very well appointed with kitchenettes inc dishwasher & hob, a king sized bed, numerous pillows, en suite and a lounge room with sofa, dining table and large tvs. As mentioned, the hotel is built on the side of a mountain and your suite has a large deck with outside gas fireplace, sofa, dining table and a spa. This itself is incredible as you can relax and absorb the view across the lake and Queenstown itself. It’s a fantastic hotel and one we would love to revisit in the future.

Amazing hotel, staff was so helpful, breathtaking view from balcony.

The hotel location is very good with an amazing view from the balcony. However the facilities are not at a great level compared with other 5 star hotels. The exit green lights in the room can’t be turned off at night, which is a joke. Hotel staff is friendly but it doesn’t worth the money.

This is a stunning boutique experience. Pricey but the suite was sensational. Our only bugbear was the high tech light switches which took some getting used to and the light motion sensors which were erratic. Otherwise quiet, luxurious, spacious, stunning views and super friendly/professional staff.

This is a lovely boutique hotel, very close to town. The staff has the best customer service, and the breakfast is amazing!! I wouldn’t hesitate to recommend this hotel

Where to start !!! This place was just WOW from the moment we arrived. The staff were nothing short of amazing. The view , the room , the hot tub, the service all 5 stars . My only problem was our stay wasn’t long enough. A very big thanks to The Carlin for our wonderful stay

Très joli hôtel, très bien situé et certains personnels très agréables mais hélas expérience client pas au niveau.

Lovely views and great staff