Red Ledges

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I hope I can give this hotel ZERO star. Their Wi-Fi never worked during our stay. The television didn’t work either. The front desk opens only 3-7pm so no one helped with any requests. The carpet is as dirty as a trash bin so we didn’t want to walk with bare feet. It was our worst experience ever.

We ended up not even staying here and went and got another hotel near Bryce. Expecting to get a full refund from Hotels.com as nothing was as advertised but that is still pending. This property looked like it was about to go out of business. They had like a high school girl working the counter that didn’t know anything and was dressed in just plain shorts and tank top. TV didn’t work, WiFi was out, lights in the lobby were off, phone had been disconnected, no longer serving continental breakfast as advertised. They are basically shut down.

Air conditioning didn’t work. Tv didn’t have any channels. Ice machine didn’t work. Toilet wouldn’t stop running. We left at 7 and there was no breakfast. Was overcharged. The front desk person was super helpful.

We had two rooms for our family. TV didn’t work in both rooms. Internet also not working. We let the front desk know around 5 pm and were told they would call the manager. I checked at 8pm and told he was still coming (no show) breakfast is from 8-9:30 so that wasn’t an option. No coffee or anything in the room and lobby closed.

Costumer service was lacking, to put it mildly. Let’s start with, the pictures on this site look nothing like where we stayed. We had a very terrible experience due to maintenance issues and customer service. The smoke detectors low battery alarm went off at 2 am and customer service made us feel as if they didn’t care because it was the weekend and there wasn’t much they could do about it. The smoke detector was still going off when we returned to the hotel about 2:30 PM that afternoon. The cleaning crew were the only people who seem to be helpful at this hotel. They helped remove the smoke detector so that we could take a nap after being out for hours and then enjoy the rest of our vacation. Had they been willing to let us change rooms or cancel our reservation we would have gladly. Had there been somewhere else to stay? We would’ve left gladly and wasted money on the night so we’d already paid for. I would avoid staying here at all costs.

Overall fine for a one night stop. We got in late and found our keys taped to the door and the office locked. That was fine, but they couldn’t figure out their credit card system the next morning so we couldn’t pay, ended up having to call later in the day. I’d stay here again if I was passing through and just needed a place to sleep.

This is a very old, run down motel. The room was dirty, microwave had exploded food in it, bathroom was dirty, carpet was so stained we kept socks on to walk around. Shower did not drain. The hairdryer was hard wired to the GFI so to use the outlet for a hair straightener, the hairdryer on the wall would go at the same time, but only on high. No way to turn it off without shutting off the entire outlet.

Great location in Tropic to be able to drive to Bryce Canyon. Tiny cute town!

The lobby was dirty. The room had light bulbs that were out . No soap . Laundry area was dirty and most machines out of order. The location was good for Bryce NP

The room was ok. We took showers in the evening without any issues. In the morning, I ran the hot water for a spell but didn't get hot water. Don't know what that was about. The ice maker was broken. They didn't have any soap in the room or at the front desk. Breakfast included bagels (Thomas's) which was a nice break from the usual waffles. The restaurant next door was fantastic.