We booked the hotel on our driving trip from Phoenix to Canada for one night assuming according to Expedia that is normal access hotel ie you drive up the the entrance, register unpack and walk to the elevator to your floor, park the car.
Unfortunately, this was not the case. GPS was not able to lead us to hotel. Then we asked people and they said you need to drive into the huge parking lot of some other hotel and take elevator and walk. My husband is disabled and cant walk that far. I walked myself to find the concierge thru full blown Casino with hundreds of people and laud playing music you could not converse. The walk thru Casino was at least one street block long. Then you take the elevator that is marked 72 to some dark concierge with unhelpful staff.
My husband would never make that long walk. We did not stay. The staff was not helpful with refund even though this was situation of lack of access to hotel.
Buggy service (additional charge)