Hard Rock Hotel Shenzhen

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The place was very outdated and none of the staff was able to communicate easily. It also appeared that a lot of the staff wasn't sure how and what to answer, when asked a question. It also turns out that everything closes very early within the hotel. I'm not sure if that's a function of rules and regulations of the town or of the hotel.

- Improve quality of hotel robes. - Install a power outlet for hair dryers in the powder room.

The staff were fantastic and they help with the language barrier

disappointed Not really Hard Rock international standard Grade No Hospitality Room big but no facilities. No intention to be back .

Very good

The rooms looked and felt modern and new to me. You could find USB charging ports and LED lights on the bathroom mirror. Besides the modern amenities, the room itself was spacious, with a large round bath tub as well as separate area for shower and toilet. Breakfast served was buffet with both Western and Chinese food like congee and dumplings that you would get in most hotels in China. Now for the area of improvement - My only complaint was the lounge. We had opted to buy the lounge package (Royal Royalty King room) that included access to the lounge during our stay, Having been to a lounge in Hong Kong, I was really surprised the lounge was just another room that looked like a restaurant than a lounge. There were tables and chairs but no comfortable sofas and space that you would expect from a proper lounge. Even the food choice was bad. You only got a tiramisu or strawberry (bite-sized) cakes and slices of watermelons and dragon fruits and that's all. Drinks were self-served from a coffee machine or from tea bags, or u could get a can of coke or a lager from the fridge. There was a bar that had no one. Overall, I think this hotel is worth your money if you need to stay in the area. The staff service was exceptional. I am a Hard Rock pin collector and before I booked the hotel I asked if they would sell any pins there and they not only answered my query but also went to take and sent me pictures of the pins available. I think this was definitely above and beyond.

Staff was so kind so I'm appreciate for Steven

Breakfast buffet at Seasons restaurant has lots of variety, food are tasty, especially the Chinese food. Staffs are polite and helpful.

Huge room but the kids playroom needs renewing

The worst executive lounge I've ever experienced, and I've been to many. They only served a few cookies, bread and peanuts. We had to ask to get additional food, which they provided only after asking, and then it took more than an hour to get it. Also, the following day, after I had ordered room service, someone came into my room while I was away at breakfast, even though I had the "do not disturb" sign on, and took out what was left of my room service meal. They came into my room without asking while I was gone. It made me feel very uncomfortable.