Hotel Trevi - Gruppo Trevi Hotels

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Nothing

Staff were incredibly helpful. Note this hotel has two buildings - very easy to access and super close to Trevi. Walking distance to Trevi and Pantheon!

Location is perfect to go every way. Room was just to sleep small place but it was ok. We needed to close the bathroom door at all times otherwise there was a smell coming from somewhere. AC keep the room at 28celsius all time.

Excellent place, everything as described, the breakfast was the best. Very good location

Stay away !!!!! Stay away from this hotel and do not book with Expedia ever again. !!!!!!!!! Upon arrival everything seems great. Great location. But then we were sent to their annex building which seemed charming but you were also greeted to a moldy stench. We placed out luggage and bags down in our room and decided to grab a bite to eat and walk around the area. Upon our return we had ants crawling on our luggages, ants in our bags, ants on the furniture (chairs, beds) even just standing to wash my hands in the bathroom I already had ants crawling up my leg. We reported the infestation to the front desk only to find out there was no other room we could have been moved to and that the only thing we could have done was to have the room sprayed for the bugs. With 2 children that was not an option for us and were forced to book another hotel in Rome that same night. I requested my money to be refunded and was told that they couldn’t do so since we booked with Expedia and would have to contact Expedia and request a refund. After 4 days Expedia has yet to reach them And will not refund me. I paid almost $1,000 for 2 nights and Expedia wanted to refund me $100 on their one key credit. Save yourself the headache and don’t ever stay in this hotel. Nor the hotel Or Expedia has tried to reach out to us and refund us. Very had customer service on both ends.

CT clean rooms lots of shops nearby

Nice hotel close to Trevi fountains. Hotel rooms are very small. Breakfast is not great for the money paid 15 euros. Bed and pillows are like sleeping on a rock bed. AC cannot be lowered. Room was very warm. Front desk staff is very friendly. The property is divided into 3 bldg. If you get your room in the main bldg, then you are lucky. some of our friends got it in other bldg. They need to wait for someone to take you there. That takes time. Overall, hotel is nice except, food, bed and AC issues.

Checking was slow (1.5hr) due the visitors Very nice hotel Strategically spot in the middle of everything

Property was centrally located, close to the Trevi Fountain, shopping and much more. We enjoyed the stay very much. Staff was great! The only issue was the room was smaller than expected.

This hotel was awful. I had to check out early it was that bad. The mattress had springs sticking out of it I woke up in extreme back pain