Doubletree by Hilton New York Times Square South

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Superb customer service! There was an issue with Expedia, and Expedia cancelled my reservation, but the agent at the hotel was quick to resolve it in person and accommodated us so swiftly. You can take really nice city pictures here! The view of the Empire State Building from our room was impeccable. You can also get a really amazing view and pictures in their rooftop lounge. Love their pesto flatbread! Will be back soon!

Excelente localización, personal amable!!! La vista desde el rooftop, impresionante. Disfruté de vista ünica del Empire State Bulding desde mi ventana.

The front desk staff at check in were very kind and helpful even though we got in really late.

Great hotel and locations. Beds were not the most comfortable. They need to switch out the mattresses to something that’s not a box bring.

Let’s start with it was, by far, the most expensive hotel at which I’ve ever stayed. It was $460 a night. I had high expectations. On the first evening I went up to the rooftop terrace to enjoy the view and take some photos. I was told to leave if I wasn’t going to order a drink. For $460! I thought as a Hilton Rewards guest that breakfast was included. No, it was going to be $27 a day. For $460 a night! The gym has no weight machine and NO WATER! For $460 a night! I thought the WiFi would be high speed using it just to send photos and watch Instagram videos. But, no, there was constant buffering! For $460 a night! There are nearby hotels that cost less and offer much more.

Great location if you are going to MSG. Also easy to catch a train to wherever you are going. Staff at front desk were terrific. All of them.

The room was clean but had a faint smell from last guest. Since we were there 5 days. Smell cleared. Restaurant registers broken charge to room. Vue180 roof bar was excellent. Staff impressed with multiple languages. One person spoke 23 languages.

The Location & Safety The location of the hotel is decent, but it's important to note that this specific section of 8th Avenue has a very high concentration of homeless individuals. While the neighborhood outside can feel a bit intense, the hotel staff and security do an incredible job. They are highly visible and proactive, which made us feel entirely safe the moment we stepped inside. The Rooms Be prepared for tight quarters. The rooms are incredibly small—at least the one we stayed in. If you are traveling with a lot of luggage or prefer space to stretch out, you might feel a bit cramped here. The Service (10/10) The absolute highlight of this hotel is the service. Every single request we made was answered immediately and always with a genuine smile. A special shoutout goes to Cody, who was extremely helpful and went above and beyond to make our stay comfortable. The hospitality team really saves the day here. The Rooftop Bar (Vue180) While the views might be nice, Vue180 is an absolute pass. It is insanely expensive, and it felt like they use overcharging as a standard business method rather than an accident. Keep a close eye on your tab, or better yet, grab your drinks at one of the countless other bars nearby.

Perfect for our weekend trip, room was clean, staff are friendly and helpful and hotel is close to everything we needed

Always had new towels and made bed daily. Staff were so helpful and nice. Always greeted nicely any time of the day. It was our first time in NY and it made our experience so much better knowing we were going back to our safe, clean hotel