Muong Thanh Luxury Quang Ninh Hotel

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Evalator does not have a/ c .Some have only fan . We are occupied at 26th floor .Come up and down have to hold our breath for the heat

A very bland boring hotel, hard to explain it but it was pretty basic. Would not rate this very highly at all. Overall experience just not good.

Friendly at first at the desk after that no good mornings or even a hello and the rooms are clean but leaking water from the shower door wouldn’t close to the jacuzzi leaking water all over the floor plus it didn’t work and the refrigerator didn’t work and we had our clothes washed and had a very friendly person help us with questions on our clothes getting washed and got them done in a timely manner I appreciated her very much but I would say fix your things in the rooms before giving them to customers

The hallway is very dark! Fridge is not cold enough

The staffs of Muong Thanh was super rude. When our taxi drove us to the wrong location which is only a few meter away, the staff scream at the driver and chase us off the property...

The staged were very professional and accommodating.

Room is big and bed comfortable. Had a room on high floor facing Halong Bay and Sun Whell Complex. Had a fantastic view of the cable car station as well. Buffet breakfast was good with a wide variety of food.

From the outside I was pretty impressed and excited, but as soon as I got to the entrance, there was no one to help with luggage, not a single bellboy in site (and they call it a 5 star hotel? Check in however was speedy and one of our rooms were upgraded to the 33rd floor. Views were stunning however the condition of the hotel was poor. The beige interior was very outdated and I saw an employee (marketing sales) smoking right by the no smoking sign on the Spa level. The hotel seemed to be full of chinese and Korean guests so was really busy. The rooms were large, clean and provided plenty of space and a nice view of the bay area. Breakfast was also really good with plenty of options and tables. We did enquire about the karaoke rooms at reception but the staff seemed reluctant to help and told us that it was a separate company so they couldn't book us in. The hotel is conveniently located at the entrance of sunworld, a minutes walk from the cable car. which is definitely an attraction not to miss when visiting. Taxis were easy to hail down outside the hotel also. I don't think the service or feel of the hotel was 5 star, maybe more of a 3.5 star. On the fence if I would return here again.

The corner room where I stayed was clean and wide. However, outside is very noisy even in night time. Elevator works very slow and always full of people. I could not get in it more than 20 minutes although they have 6 elevators. The breakfast was also full of noisy people and no space to take a seat. Eventually I gave up to have a breakfast. I could see so many people stayed there, but hotel must have capability to manage a lot of people. I could not stay there comfortably.

Checked into the hotel at night, the reception lady was impatient and threw us an attitude. Not all staff had an attitude problem like she did, what happened has left us a negative first impression on the hotel and diluted the efforts made by other frontline staff unfortunately. In spite of that particular staff member's issue, I have had a pleasant and comfortable stay. Room was cozy and spacious. Housekeeper reacted quickly and attentively to my request.