Eastland Hotel and Residences

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*sigh* such a lovely establishement brought down by staff lacking service skills bordering to rude. Ah well, still a great room and comfortable bed. Area around is somewhat empty though, but not an issue aince you easily book a grab wherever. Couldn't bare to stay for another night, so only one night here so maybe the staff were just having a bad day, all of them all at once 😂

Convenient to transportation, stores and business district. Clean rooms and comfortable room size. TV is not user-friendly to set up wifi. Step by step instruction should be provided so porter is not needed when unit has been reset. Setting up date and time to match available password in not intuitive. Netflix was not useable as 1 user locked out all other users with password. Hotel bathroom needs 1/2 size water- resistant curtan to cover toilet during showers.

가성비가 좋은 호텔입니다.

Building was quiet.

일단 깨끗합니다. 금고도 있고... 흠이라면 냉장고가 없다는 것. 위치는 그랩이용하면 아얄라몰과 15분 거리 정도... 스텝들도 친절했습니다. 세부에 간다면 다시 방문할 의사가 있습니다.

I like the staff, they are so friendly.

Good rest comfy bed and cool aircon. Big LED TV.

This hotel recently went through renovation and they are still working on getting a few things set-up properly. The WiFi was a bit "iffy" and the TV had not been hooked up to the satellite system yet, so no channels were available. The hotel is on a quiet street and our room (801) was very quiet. The housekeeping staff are ON TOP OF THINGS here as this is one of the cleanest Philippines hotel rooms that I have ever stayed in. The front desk staff, security, other staff were all very professional, pleasant and instantly addressed any issues brought to their attention. We were staying for 3 nights and needed a refrigerator. Less than an hour after requesting it 2 staff members were delivering and installing it. They refused a tip!!! 24 hour desk staff and security. Excellent value for your money. We come to Cebu 2-3 times a year and will be staying here on our future visits. Neighborhood is quiet, feels safe and, unlike a lot of Cebu, the streets were not strewn with trash. Easy walk to several restaurants and convenience store and both Robinsons and SM Malls are just a quick taxi or Grab ride away. Comfortable bed and full assortment of toiletries. Three ATM machines within 1/2 block of the hotel. Fairly close and convenient to both North and South Bus Terminals. Taxi to/from bus terminal was less than 100 PHP (2.00 USD). Overall a very pleasant surprise, especially post-COVID, with so many other hotels just letting things slide into mediocrity.

The hotel is far from the city center. The staff helped us to get a rental vehicle for our entire vacation. One thing about though, the hotel claimed that I only paid for 2 person for each room , or at least it was what expedia take for when I pay for the booking. So I had to add payments for our 5 day stay

Clean and kindness