a&o Köln Dom

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Very close to main station and cathederal.

Small room but very clean, the staff is nice.

1. Faucet was leaking and I asked for someone to fix it but nobody fixed it. 2. No hot water first day with temperatures near freezing not ideal! No apologies from staff and no compensation whatsoever

The hotel was difficult to find the first time but once found it was very convenient to restaurants, shops and attractions.

Location is great. There is luggage storage space but can be hard to find a staff to help. Room was nice and comfortable, definitely an upgrade type of stay for backpackers.

great location, nice staff, super comfy bed, nice bathroom, overall good stay!!

Just some steps to the Koln Cathedral. Breakfast is poor, elevator didn’t work the second day.

Great staff, always welcoming, smiling, polite and very helpful, especially with the luggage that we store before the check-in and after the checkout. The hotel can't be in a most convenient location

This hotel is decent value for money. Located very close to the cathedral, main station and old town. Lots of nearby places to eat. Room was a decent size although the bathroom felt cramped. Good shower, good WiFi, mattress a bit soft but still comfy. Excellent pillows.Very limited storage but plenty of plug sockets. Clean but poor attention to detail, eg a hair on the duvet. Good blackout curtains but poor internal sound proofing. Heating works well Seriously fiddly and annoying computerised check in but the staff are very nice. Overall I think this hotel is absolutely fine if staying for a single night and i would stay here again but I'd explore other options for a longer stay.

WOW!! I mean if I had been reviewing this on what i paid - £300 per night, it would be getting minus 5 stars but I am reviewing it based on say an average £50 per night room rate. First of all the positives. The location is great, very central and noise levels are actually very low around there considering. The rooms seemed fairly clean and the bed was quite comfortable (if not a little basic). So now we get to the negatives. We arrived (having booked twin beds) and given room 402 which after walking 4 floors we found out was one double bed (no room around the bed to walk, literally the room was the size of the bed). We went back downstairs and after about 5 minutes we were given 408. So back upstairs we went but even worse this time the room was actually occupied (no people but a lovely laptop and phone if we had been that way inclined). So back we went again and this time given room 203 which again was two twin beds basically crammed together like a double with no room to walk around the outside. I have no idea what the room pictured is of but it certainly isn't the rooms we saw at this hotel. The rooms aren't like prison cells, they are a lot smaller than prison cells. I mean it is basically a bed and nothing else. Michael at front desk looked like he had been left on his own to manage the whole operation and couldn't look more disinterested if he tried, he did at least find our booking. Worst hotel experience - For the price - Absolutely the worst ever