Oaks Brisbane Festival Suites

A csillagbesorolások a Klooknak az ingatlan információiról (például a szolgáltatások és a létesítmények) szóló áttekintésén alapulnak, és csak tájékoztató jellegűek.

Arrived late in the evening and had a super friendly & swift check in. Room upgraded to a 2 b/r unit from a 1 b/r unit, and received a courtesy bottle of wine due to m'ship. Room was spacious, comfortable, and fairly clean (not necessarily dirty, but bathrooms dated so appears not as clean). Stay was comfortable, close to all amenities & food/shopping, and parking easy underneath the hotel for a cost. My experience became negative an hour before check out. Hotel charged us again (almost twice as much as fees already paid) and lots of proof of previous payment requested before they would consider looking into it. We spent over an hour trying to find all said documents required only to find hotel staff had clearly realised their mistake and refunded the charges. No apologies, no communication, no nothing. Then at 9.45am (Check out is 10.00am) banging on our door from service staff requesting to clean our room. I advised we had not checked out yet but he continued to say he was here now. I told him no and he walked off. We opened the door to check out a short time later to find all of his cleaning supplies still sitting outside our room blocking the entire doorway to which we had to move it all to get out of our room. Trip hazard, dangerous and down right rude to say the least. Check out downstairs, no acknowledgement or apologies for over charging, just gave me a reciept and said will take a few days to go back in. Very disappointing after an otherwise nice stay.

Beautiful rooms

Great location

Central

Excellent staff assistance and location

Maybe they need to show correct photos of the balcony…. No chair or table and looked like the top of a stairwell NOTHING LIKE THE PHOTO

Clean and close to all amenities

This was a disappointing stay. The entire building has a rancid odour and we had to keep the balcony door open plus every window the whole stay. The car park is difficult to find a hotel reserved car park. The property is dated, lifts out of order, stains on the couch. We didn’t receive our complimentary bottle of wine. For the price, this hotel is not worth it sorry.

Excellent inner city location so everything is walking distance. Unit is starting to look a bit dated in the kitchen department but otherwise very comfy. Biggest downer were the lifts which are undergoing maintenance. So expect long waits and crowds.

Look, great looking room and hotel but TV was horrendous, wifi was horrendous. All I wanted to do was vibe with some music and I had to hotspot just to get use of it