Holiday Inn Express Edmonton Downtown by IHG

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Tired building. The internet and cable was not working. Parking is paid only at $20+ dollars a day. There is a hotel directly across the street that does not charge for parking.

Rooms were clean. Bed was comfortable. Staff were friendly and great location. Really good breakfast.

They had a lot to deal with that day

The room was very clean, the hallways was a bit dirty but not a big deal. The lobby and breakfast areas were clean but no air conditioning in the lobby room had it though!

Sucky service paid in advance still couldn’t get my room till 11:40 check in they have no staff to clean the rooms I’ll never stay here again.

Checked into the hotel and was told there would be a parking fee, which was ok. Later that night we had no water in our room whatsoever. When asked how the stay was when we checked out, and we told them about the water. We were told we wouldn’t be charged for parking, but somehow it’s still on my visa. Area is in downtown and surrounded by homeless. Doubtful I will ever stay here again.

i received a message that the pool, hot tub and gym were being renovated, but that we could use the YMCA nearby. Upon arrival we were told the pool would be opening the next day. The pool opened, but the hot tub did not open during our stay, and when we inquired, we were never told about an option to use the YMCA. The check-in seemed rushed, and other than wifi and breakfast info, there were no other details about amenities or info provided. (We wandered the hotel and found there was a convenience store connected). The room was a nice size. Dried food stuck on the balcony door near the handle, and what may have been coffee stains on the wallpaper near the tv. The ottoman did not appear to have been wiped down recently, and there was a hair on the wall in the shower. Room was advertised with a view, the view was overlooking other parts of the hotel where beer bottles had been thrown and broken, as well as a small park area where interesting folks gathered. The elevators were not cleaned/swept during our stay. (debris from the construction, and a sticky spill, as well as hand prints around the interior remained through our stay). The lobby chairs had dirt around them for at least two days, and the business centre was disgustingly filthy (monitor, desk and keyboard covered in crumbs, dead mosquitoes, dried ... ) The front desk girls could pause their cellphone socials/videos to do some cleaning around the lobby, but generally all employees we encountered were friendly.

General good impression, just two remarks: you can hear the neighbours very well, especially when they're disrespectful and decide to call friends at midnight AND at six in the morning; and the breakfast is very basic. But the room is very comfortable and staff super nice.

Room was clean. Pool was down for maintenance

I've stayed here many times. Very friendly staff, easy check in, comfortable beds with a selection of pillow firmness, Dove products in washroom. Decent breakfast.