Hotel Key LaGuardia Airport

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Noisy not clean

Very pleasant experience as always Thank you to Daisy whom checked me in once again for making my time spent @ Hotel key as accommodating as possible and I look forward to booking a stay in the near future

Thank you to Daisy Front desk staff very helpful and kind

Un desastre

M

Desperation is the only reason we stayed - delayed flight. Our room, an 8x8 box, was in the basement with NO windows and a mediocre AC unit in the wall. The shower was dirty as were the bath towels. The entire property smelled like weed yet labeled a non-smoking facility . Add the older lady at the desk who slammed her door as she was screaming for her, what I assume was adult sons, continuously during our stay , was the icing on the cake of a horrible stay. Do not stay here even for the rock bottom NY price of $300 per night.

This place was the biggest scam of a hotel I’ve ever encountered. Got an overnight room and paid $243 dollars. When we arrived at 3:05 for check in, we were told there were no rooms, just one right next to the desk that “we probably would not like”. After I said that was fine, we entered the room to find an acrylic nail next to the toilet, a dead fly in the bed, cigarette burns in the pillows, and questionable stains all over the bed. The bed is a COT btw. The room looked nothing like the pics, had no windows and was super small, which would’ve been fine if it were clean. After we arrived, we heard multiple people coming in to check in (since we were next to the front desk w/thin walls) and the front desk lady told them the same thing, there were no rooms. Everyone was saying the same thing, that they had a reservation already and paid. Then she would tell them the cleaners were still cleaning. This went on from about 3:30-5:30 pm with multiple people being told there was no room for them available and it was still “being cleaned”. I called expedia and tried to get help, since the front desk lady was not helpful at all, and they said there was nothing they could do as the classic room we got was “what we paid for”. We didn’t even stay the night because the room was so off putting. The hotel offers “hourly” rates as well. Which explains why all these people with reservations were unable to get into their room. This place is a disgusting money grab, stay away at all costs.

The hotel was loud. You could hear people in the room next to you talking. We did have an issue with people playing loud music at 6a, the staff was quick to resolve it. Our TV didnt work at first, the staff was quick to resolve it. They gave us late checkout for no cost. It was good for 1 night, we were stranded due to weather. The rooms are very small. Bathroom was small. Bed was soft but the frame was too small for the mattress so it was strange. Overall a decent cheap place to stay for 1 night.

Front desk person was gruff acted like I was a beggar coming in off the streets. The room was neat but the towels dingy and the bath mat was dirty. Would not recommend it

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