El Encanto All Inclusive Resort at Hacienda Encantada

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The service and location were the top two factors for us at H.E. Every single worker, especially Apolinar and Isabel M., were top tier, friendly, and remembered you very personally while trying to deliver the best possible experience every meal. The location was perfect because the resort is effectively on a peninsula where you can see skylines to both the west and the east from higher viewpoints, particularly the Mestizo restaurant. All the food was excellent, but our favorites were at Los Riscos and breakfast at Las Marias. My recommendation would be to call concierge before your trip and plan all of your dinners ahead of time. Lunch and breakfast don’t need reservations, but it’s quiet all around (at least when we went), so I wouldn’t worry much in low season. The resort has a bit of a slow start, usually everything ready around 11, and earlier close when it comes to pools (8AM - 8PM), but we didn’t mind because it was meant to be a relaxing vacation and weren’t rushing to do things. The resort provided us a shuttle that frequently went to the downtown for free, and some restaurants downtown were included in our meal plan, which was really nice. Those restaurants were equally as yummy as the ones on site. Overall, we got a fantastic deal on Expedia and certainly got our money worth, and it was one of our most luxurious vacations ever. Rooms weren’t necessarily special and we weren’t in them all that much, but we did get a free upgrade. All the workers are super helpful.

Awesome, we thought it was AI... Lol

First, the golf carts to get to any of the pools or restaurants is a hassle. Not always available, so you have to resort to walk, and if you don't like walking, think twice about this place. Then the main restroom for the 2-bedroom suite we stayed in had a jacuzzi tub that if you had a bad knee--forget about it! When I did go into the tub/shower as it's the only shower in that restroom, there was a huge blockage of rotten hair inside the drain rather plugging the drain. I called and told the front desk, but they did nothing. The cleaning person only took what I could take out with a tissue, and didn't clean out the remaining blockage. I called again, but nothing. Then there's the restaurant staff that doesn't quite want to do their job, don't listen to your order, and you have to ask over and over again. Waiting for an elevator there's a dresser/credenza that holds the hotel phone for your use to call for golf carts, etc, well some guests would leave dirty dishes on this dresser, and there sat a dirty plate and glasses for 1.5 days even with daily housecleaning, but none of them would pick this up. Then had to call 3x for more water, so if you're a water drinker like us, you'll have to make it a point that they need to stock your fridge. I just find that lazy and just don't care much about their jobs or keeping the hotel at its best.

Overall, this place/staffs were terrible.

This place exceeded my expectations. Our room was upgraded, and the villas were beautiful, clean, and spacious; the beds were very comfortable, and we had anything we could ever need as we upgraded to the Premium All-Inclusive Package. The grounds were well kept, and the service from all staff members was amazing. We ventured around the resort and found the other pool areas and the restaurants and swim-up bars. The pool area at El Encanto was our son's favorite! All the restaurants had great food options, even for kids, great service from all employees, and everyone was very helpful. The shuttle to the sister resort came in handy when you want to go to the other restaurants, walk downtown, go on excursions, or go shopping. I would totally stay here again; this place was very good to us, and they are constantly working on upgrades throughout the property. I plan to come back here with extended family next year for sure!

Great resort needs a little more maintenance but overall great and the service is top tier

Best pool food!

Awesome views and wonderful staff

Overall day was really good, Although scenes , the property was a bit understaffed, Definitely not enough servers at the restaurants.

We booked what was advertised as an all-inclusive stay, only to discover upon arrival that it is a timeshare property with a heavily tiered "all-inclusive" model. Food, drink preferences, and activities come with hidden fees and restrictions that staff members explain inconsistently. Restaurant reservations were claimed to be fully booked, yet after escalating to a manager, we were seated in a 3-table empty restaurant. Navigation across the massive property was frustrating: golf carts were hard to flag down, Ubers are only allowed at the front lobby (leaving guests to walk half a mile in high heat), and basic housekeeping required calling 3–5 times. Additionally, a request for real estate information turned into a high-pressure, 4-hour timeshare sales pitch. The initial check-in enthusiasm vanished immediately after day one, leaving us feeling more like sales targets than guests. Overall: Misleading inclusions, high-pressure sales, and major service inconsistencies -Check-In & Accommodation: It's a timeshare property rather than a standard hotel. -"All-Inclusive" Restrictions: The resort uses a tiered system that is not clearly explained beforehand. Carry extra fees, requiring guests to constantly check what is allowed. Positive: views and location.