The Hedistar Hotel Narita

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Need to have some refreshments like juice or teas. It’s hot climates

We stayed here for one night after arriving and one night before we went home to Canada. The first room was great. Really liked the spacious shower and high water pressure (all the shower heads in Japan offered very powerful water sprays!). Beds were comfortable and room was clean. Different room on our way back. Still clean, but was a little run down and not as nice as the room on our first stay. Staff were very kind and friendly, and they spoke English decently. I left my electric toothbrush in our room on our first stay, and they had it when I returned two week later. Downstairs lobby was very inviting with a great selection of amenities and a Family Mart. Breakfast was awesome! Can be very busy hotel - lots of tour groups of US high school kids seem to stay here. Close proximity to convenient stores, restaurants, a grocery store, and within a 15 minute walk to the train station. 10 minute Uber to the mall. Really appreciated the free shuttle to the airport.

The room was clean and all functioning. Breakfast and lunch are great with lots of options, and the airport shuttle was on time and proficient. The staff was friendly but not accommodating. Options were not provided, only a "no" or "yes" for service requests. For example, if I needed a way to secure my bag with a rope/tie, I was told 'no" service is provided. Rather than an option that "yes" but there is a charge.

Our room and the elevators are a little dirty, but everything else is very good

After check in was everything great , quit good breakfast you can chose what you want , good experience with this hotel

Very nice and beautiful clean.

Excellent stay and supportive staff with complimentary to and from Narita Airport.

Very good

Volks Restaurant next door has excellent wagyu steak dinner! Clean room, convenient store on the ground floor, 5min walk to Aeon Town mall.

I only stayed one night to recover from a long flight before flying to Kyushu. The hotel room was very small, not unusual for Japan but hard to even find a place to open my suitcase. Two twin beds in our room. The beds were pretty hard and the pillows were strange. Everything was clean and the staff was kind and helpful. The shuttle was my main reason for booking but I'm still not clear if they will do airport pickups. The schedule is not listed anywhere online I could find but they have a very big tour bus style shuttle. So, we took a taxi to the hotel, not ideal, but were able to use the shuttle on the way back. Right at the counter there is a shuttle schedule, and you put your name down for the time slot. It takes about 25min to get to the airport, so the times are 1 hour apart. I think the first bus was 5:00am. The lobby was nice and the restaurant looked good, but we left before breakfast began.